TaMira Wiley
Jacksonville,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Excellent verbal and written communication skills with strong backgrounds cultivating positive relationships and exceeding goals to help others.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Communications Specialist
Kantar Media
Miami, FL
07.2024 - 02.2026
- Developed and executed communication strategies to enhance brand visibility and stakeholder engagement.
- Created compelling content for digital platforms, including social media, blogs, and press releases.
- Collaborated with cross-functional teams to align messaging with overall marketing objectives.
- Analyzed audience insights to refine communication practices and improve message effectiveness.
- Managed a project using Lean six sigma methods (DMAIC)
- Managed media relations, fostering partnerships to amplify brand presence in target markets.
- Streamlined internal communication processes by implementing effective communication tools and platforms.
- Communicated company promotions, products, and services to clients to increase brand awareness and overall revenue.
- Facilitated training for staff on best practices in digital communication, raising overall quality of output.
- Managed approximately 40-50 clients per day to establish weekly KPIs
Customer Service Representative
Customer Service Publix
Hollywood, FL
08.2020 - 12.2024
- Established premiere service for customers and management representatives.
- Coordinated cashiers and baggers front end for maximum team performance and morale.
- Very experienced in cash handling, inventory, western union, and money order services.
- Exceeds customer service expectations to help gain positive feedback for our company.
- Passionately trains workers in operations, safety standards and customer service roles.
- Cultivated meaningful business and personal relationships using excellent customer service and social skills.
- Delivers energetic and proactive customer service to each guest every day.
- Demonstrates leadership, exemplary service, and a friendly professional demeanor on and off the clock.
- Trained new team members on customer service protocols and best practices.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and repeat business.
Personal Assistant to the Owner
18 Wheels Podcast
Hollywood, FL
01.2023 - 01.2024
- Cheerfully answers and directs phone calls to appropriate parties.
- Executed scheduling for conferences, meetings and other events.
- Managed and organized records, correspondence and schedules depending on manager's priorities.
- Oversaw email, mail and text message communications for personal and business use.
- Handled and filed personal receipts by month and year.
- Regulated confidential calendar and recordkeeping information with skill and discretion.
- Attention to detail, effective communication,and keeping a positive and professional attitude.
Salesperson
Greenpeace
Miami, FL
01.2022 - 01.2023
- Maximized customer satisfaction by quickly responding to any concerns or questions.
- Overcome objections with effective product demonstrations and persuasive communication skills.
- Delivered continued customer support after closing sales.
- Continuously updated knowledge by attending training sessions or workshops daily.
- Partaken in regular sales meetings and presented progress reports on assigned territory.
Education
Some College (No Degree) - Global Studies
Georgia State University
Atlanta, GeorgiaSkills
- Excellent operating cash registers, standard office equipment multi-line telephone systems
- Proficient in proofreading and editing
- Can multi-task and manage time efficiently
- Adept with various computer software & programs: Microsoft Word, Excel, Office and office suites, Google Docs, and PowerPoint presentation creations
- Lean Six Sigma: Green Belt certified
- Implementation of DMAIC methodology in projects
- Learning basic accounting skills
- Proficient in filing documents, calendar management, appointment bookings
- Takes attention to detail, effective communication, and a positive and professional environment seriously
- Internal communications
- Corporate messaging and speechwriting
- Interpersonal communication
Certification
- Lean Six Sigma: Green Belt, [Setec group/ Kantar] - [ June 2025- January 2026]
LANGUAGE
English (native)
Spanish (conversational)
COMMUNITY VOLUNTEER SERVICE
Feeding the hungry, Winter 2014 (ongoing), National Oceanic and Atmospheric Administration Team Building Workshop Picnic, Silver Spring, Maryland, Summer 2015, Publix serves Beach cleanup program, Spring 2022, Purple Array youth mentorship group, Summer 2017-2019, Project Bloom beach cleanup/awareness, spring 2023(ongoing)
Timeline
Communications Specialist
Kantar Media
07.2024 - 02.2026
Personal Assistant to the Owner
18 Wheels Podcast
01.2023 - 01.2024
Salesperson
Greenpeace
01.2022 - 01.2023
Customer Service Representative
Customer Service Publix
08.2020 - 12.2024
Some College (No Degree) - Global Studies
Georgia State University