Shannon Rodriguez
Goleta,CA
Summary
Proven track record in enhancing customer satisfaction and driving sales at Nordstrom, leveraging strong customer service and professional selling skills. Expert in utilizing GPS technology for efficient route planning, ensuring timely deliveries. Demonstrates exceptional teamwork and collaboration, significantly contributing to team goals and positive outcomes.
Overview
26
26
years of professional experience
Work History
Delivery Diver
DoorDash
09.2022 - 07.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Delivery Driver
Uber Eats
09.2021 - 05.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Estée Lauder Counter Manager
Nordstrom
03.2007 - 03.2020
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by providing exceptional service and product knowledge.
Estée Lauder Counter Manager
Macy's
07.1998 - 03.2007
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Implemented visual merchandising strategies to attract customers and promote featured products.
Education
Sociology
Cal State Northridge
Northridge, CASkills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
Timeline
Delivery Diver
DoorDash
09.2022 - 07.2024
Delivery Driver
Uber Eats
09.2021 - 05.2024
Estée Lauder Counter Manager
Nordstrom
03.2007 - 03.2020
Estée Lauder Counter Manager
Macy's
07.1998 - 03.2007
Sociology
Cal State Northridge
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