Shannon Roffe

• Analyze credit

• Review application to ensure it is complete

• Review income and assets and update application as needed

• Final reviews to ensure file is ready for closing

• LAPP appraisal UW

• Retail Lender

• Resolved issues quickly to maintain productivity goals.
• Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
• Established clear priorities and production quality standards.
• Managed team of Number production associates, overseeing productive production processes and meeting all deadlines.
• Created an inclusive work culture that encouraged collaboration and open communication among staff members at all levels within the organization.
• Streamlined communication between departments, fostering a collaborative work environment for efficient problemsolving.
• Reduced equipment downtime by implementing preventive maintenance programs and timely repairs.
• Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
• Evaluated employee performance regularly against established benchmarks for ongoing personnel development.
• Retail Lender

• Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
• Maintained strict confidentiality of bank records and client information.
• Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
• Submitted loan applications to underwriter for verification and recommendations.
• Examined customer loan applications for loan approvals and denials.
• Developed strong relationships with customers through high levels of customer service.
• Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
• Assisted customers in understanding loan terms and conditions to make informed decisions.
• Ensured compliance with all federal and state regulations throughout the loan origination process.
• Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
• Conducted thorough credit analysis to minimize risk exposure for the financial institution.
• Improved loan processing efficiency by streamlining application procedures and documentation requirements.
• Collaborated with other departments to promptly process loan applications.
• Retail Lender

• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly, minimizing wait times.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
• Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
• Participated in balancing the vault.
• Retail Financial Institution
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

• Maintained strong relationships with clients by providing exceptional customer service throughout the loan funding process.
• Established positive relationships with stakeholders, including borrowers, title companies, and attorneys, fostering trust and collaboration throughout the funding process.
• Coordinated closely with escrow officers to facilitate smooth transfer of funds at closing settlements.
• Participated in the development of new company policies, ensuring that they were aligned with industry regulations and best practices.
• Developed training materials for junior funders to improve overall team performance and maintain consistency in company procedures.
• Managed high-volume pipeline of loans while maintaining strict attention to detail and meeting critical deadlines consistently.
• Increased customer satisfaction by promptly addressing and resolving any funding-related issues or concerns.
• Ensured timely disbursement of funds by diligently reviewing loan documents for accuracy and compliance with company policies.
• Reduced closing time for loans by effectively coordinating with underwriters, processors, and closers.
• Wholesale / Correspondent Lendet

• Enhanced funding success by conducting thorough research and identifying appropriate grant opportunities.
• Facilitated cross-functional collaborations between departments to develop stronger, more cohesive funding requests that aligned with organizational objectives.
• Conducted in-depth risk assessments to safeguard against potential financial losses.
• Wholesale Lender

• Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
• Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
• Managed competing priorities under tight deadlines while maintaining accuracy in document preparation for smooth transaction completion.
• Delivered positive customer experiences and successful deal closures through open, constructive communications.
• Served as a reliable point of contact for both internal teams and external partners throughout deal closures ensuring efficient information flow.
• Mentored junior colleagues in closing techniques, contributing to overall team success and growth.
• Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
• Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
• Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
• Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
• 
  

• Enhanced transparency in funding decisions by developing and implementing robust evaluation framework.
• Ensured compliance with all regulatory requirements, mitigating legal risks associated with funding activities.
• Collaborated with cross-functional teams to align funding efforts with organizational strategic goals, maximizing impact.
• Enhanced funding success by conducting thorough research and identifying appropriate solutions
• Wholesale Lemder