SHANNON ROMERO
Newport,NC
Summary
Dedicated, personable customer service professional with experience in customer service billing and administrative operations, pursuing role requiring clear communication, efficient multitasking, and proactive problem-solving to maintain customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Parks & Recreation
Town of Newport
Newport, NC
03.2026 - 05.2026
- Support daily operations, program coordination, and community activities
- Assist with scheduling, registrations, and customer inquiries
- Maintain records and ensure accurate documentation for programs and events
- Provide excellent customer service to community members and participants
Finance
Town of Newport
Newport, NC
02.2025 - 03.2026
- Process invoices, verify account coding, and ensure timely payments
- Reconcile accounts and resolve discrepancies with vendors
- Maintain accurate financial records and documentation
- Assist with month-end closing and reporting processes
- Implemented policy updates and compliance procedures to maintain regulatory and internal standards.
- Monitored budget activity, resource use, and purchasing needs to support efficient department performance.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Developed strong interdepartmental relationships to improve communication and collaboration across the organization.
Utility Accounts Specialist/Billing
Town of Newport
Newport, NC
04.2023 - 02.2025
- Manage customer utility accounts, including billing, payments, and adjustments
- Resolve customer inquiries regarding billing discrepancies and account issues
- Process payments and maintain accurate account records
- Ensure compliance with billing policies and procedures
Assistant Manager I
Craven County ABC Board
New Bern, NC
02.2020 - 04.2023
- Managed daily operational paperwork and oversaw store functions in absence of store manager, ensuring continuity of operations
- Implemented marketing strategies to support store goals and drive sales growth
- Operate POS systems and maintain accurate cash handling procedures
- Complete end-of-month reporting, including inventory control and reconciliation of all products
- Assist in implementing marketing strategies to support store goals and sales growth
- Completed end-of-month reporting, including inventory control and product reconciliation, ensuring accuracy and compliance
- Maintained inventory by organizing and cleaning stockroom.
- Checked inventory levels and placed supply orders.
- Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
Personal Banker I / Vault Teller
First Bank
Beaufort, NC
01.2018 - 01.2019
- Process deposits, withdrawals, and account transactions while maintaining accurate records
- Balance cash accounts and ensure compliance with banking procedures
- Maintain electronic filing systems and update account documentation
- Provide customer service support via phone and in person
- Supervise and train staff, including maintaining attendance records
- Conduct monthly alarm testing and assist with security procedures
- Manage vault operations, including ordering, receiving, and verifying currency
Education
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Southwestern Indian Polytechnic Institute
Albuquerque, NMEarly Childhood Learning Certificate - undefined
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Carteret Community College
Morehead City, NCundefined
Craven Community College
Leadership Development - undefined
06.2022
Notary Public Certification - undefined
01.2018
GED - undefined
El Paso Community College
El Paso, TX01.2002
Skills
- Accounts Payable (AP) & Invoice Processing
- Utility Billing & Account Management
- Financial Reconciliation & Reporting
- Cash Handling & Payment Processing
- Customer Service & Conflict Resolution
- Account Research & Problem Solving
- Data Entry & Records Management
- Microsoft Office (Excel, Word, Outlook)
- POS Systems & Financial Software
- Attention to Detail & Accuracy
- Time Management & Multitasking
- Team Leadership & Staff Training
- Regulatory Compliance & Policy Adherence
- Communication Skills (Verbal & Written)
- Administrative & Office Support
Timeline
Parks & Recreation
Town of Newport
03.2026 - 05.2026
Finance
Town of Newport
02.2025 - 03.2026
Utility Accounts Specialist/Billing
Town of Newport
04.2023 - 02.2025
Assistant Manager I
Craven County ABC Board
02.2020 - 04.2023
Personal Banker I / Vault Teller
First Bank
01.2018 - 01.2019
GED - undefined
El Paso Community College
Notary Public Certification - undefined
Leadership Development - undefined
undefined
Craven Community College
undefined
Carteret Community College
Early Childhood Learning Certificate - undefined
undefined
Southwestern Indian Polytechnic Institute