Shannon Roscoe
2123 Butterfield Rd, Yakima,WA
Summary
Thrived under pressure, consistently delivering high-quality work with exceptional speed to meet tight deadlines.
Overview
28
28
years of professional experience
Work History
Rural Route Carrier
United States Post Office
Selah, WA
09.2025 - 12.2025
- Maintained daily schedules for delivery routes, ensuring timely and accurate completion of assigned tasks.
- Inspected vehicle before leaving the premises to ensure safety compliance with company standards.
- Scanned labels on letters and parcels to confirm receipt.
- Answered customers' questions about postal services and regulations.
Delivery Driver
Zona Logistics
Yakima, WA
04.2025 - 08.2025
- Delivered packages to schools, businesses and residences in a timely and proficient manner.
- Performed pre and post vehicle inspections.
- Utilized GPS service for better accuracy.
Veterinarian Assistant
Mapleway Veterinary Clinic
Gleed, WA
12.2010 - 03.2011
- Assisted Doctor during appointments and surgeries.
- Prepared and administered vaccinations per Doctors orders.
- Prepared lab work, fecal swabs, urine samples and mite slides.
Veterinarian Assistant
Prosser Animal Hospital
Prosser, WA
10.2009 - 12.2010
- Monitored vital signs, administered medications, and provided nursing care.
- Maintained and sterilize instruments and equipment.
- Cleaned and maintained kennels, animal holding areas, examination, or operating rooms, and animal loading facilities to control spread of disease.
- Assisted veterinarians in examining animals to determine nature of illnesses and injuries.
- Performed office reception duties, such as scheduling appointments and helping customers.
Driver Specialist
A+ Transportation
Yakima, WA
01.2006 - 10.2007
- Drove clients to and from their scheduled appointments.
- Loaded and unloaded clients and their personal belongings in a safe and timely manner.
- Obeyed all traffic and DOT rules and regulations.
- Maintained accurate records of delivery routes and times for each destination.
- Provided exceptional customer service through courteous interactions with clients.
Home Health Caregiver
Department of Social and Health Services
Zillah, WA
03.2000 - 02.2006
- Provided personal care services to clients in their homes.
- Assisted clients with daily living activities and mobility support.
- Administered medications according to prescribed schedules and protocols.
- Monitored client health status and reported changes to healthcare professionals.
Medical Receptionist
Dr. Couturier
Sunnyside, WA
01.2000 - 12.2000
- Managed patient check-in process efficiently and accurately.
- Scheduled and confirmed appointments for diverse patient needs.
- Handled insurance verification and billing inquiries promptly.
- Maintained organized patient records in electronic health systems.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
Receptionist/Office Manager
The Barth Clinic
Yakima, WA
01.1998 - 08.1999
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Updated patient records, medical histories, and contact information for traceability.
- Performed all office duties.
- Used basic knowledge of medical terminology in daily office tasks.
Education
GED - undefined
Pasco, WASkills
Customer service
Active listening
Critical thinking
Relationship building
Computer proficiency
Conflict resolution
Payment processing
Scheduling
Product knowledge
Appointment scheduling
Team development
Administrative support
Prioritization
Technical support
Timeline
Rural Route Carrier
United States Post Office
09.2025 - 12.2025
Delivery Driver
Zona Logistics
04.2025 - 08.2025
Veterinarian Assistant
Mapleway Veterinary Clinic
12.2010 - 03.2011
Veterinarian Assistant
Prosser Animal Hospital
10.2009 - 12.2010
Driver Specialist
A+ Transportation
01.2006 - 10.2007
Home Health Caregiver
Department of Social and Health Services
03.2000 - 02.2006
Medical Receptionist
Dr. Couturier
01.2000 - 12.2000
Receptionist/Office Manager
The Barth Clinic
01.1998 - 08.1999