Shannon Rowan
St. Charles,IL
Summary
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
22
22
years of professional experience
Work History
Senior Manager, Services
Blackbaud
01.2025 - Current
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit. Including serving on the People & Culture Committee
- Implemented and developed operational standards, policies and procedures.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Developed KPIs goals and strategies to meet them
Senior Manager, Success Services
Blackbaud
08.2021 - 01.2025
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Increased revenue from $150k to $690k through development of Managed and Retainer Services
- Implemented and developed operational standards, policies and procedures.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Consistently met or exceeded annual performance targets set by senior leadership.
Team Lead
Blackbaud
04.2003 - 08.2021
- Maintained open lines of communication with clients throughout project duration, ensuring proactive updates on progress while addressing concerns as needed.
- Established clear expectations and goals with team members to ensure alignment with project objectives.
- Developed comprehensive training programs, resulting in improved team performance and skill sets.
- Optimized resource allocation by assessing individual strengths within the team, matching skills with appropriate project tasks.
- Collaborated with internal stakeholders to understand business needs, translating them into actionable plans for the team''s execution.
Education
Master of Arts - Lobbying/Government Relations
George Washington University
Washington, DC12-2000
Skills
- Strategic Development
- Collaborative Teamwork
- Process Optimization
- Problem-Solving Expertise
- Data-Informed Decision Making
- Documentation and reporting
Timeline
Senior Manager, Services
Blackbaud
01.2025 - Current
Senior Manager, Success Services
Blackbaud
08.2021 - 01.2025
Team Lead
Blackbaud
04.2003 - 08.2021
Master of Arts - Lobbying/Government Relations
George Washington University
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