Mary Frances Hoover

Work History

Susan G. Komen

01.2022 - Current

Enhanced customer satisfaction by actively engaging with clients to understand needs and challenges.
Led a team managing digital and fundraising systems, including Blackbaud's Luminate Online and Salesforce.
Directed comprehensive business cases with detailed needs assessments and vendor evaluations.
Collaborated with cross-functional teams to assess and enhance operational programs.
Built partnerships with external stakeholders to support organizational growth.

Susan G. Komen Austin

McKinney, TX

08.2020 - 06.2021

Orchestrated execution of transition plans to ensure seamless adaptation during Covid-19-driven reorganization.
Oversaw regional budget, forecasting, and financial reporting activities
Negotiated contracts and agreements with vendors, partners, and other external entities.
Identified opportunities for process improvements within the region's operations and led implementation efforts accordingly.
Led a team of managers, providing coaching and development to achieve exemplary performance metrics.

Susan G. Komen for the Cure North Texas Affiliate

Plano, TX

05.2010 - 06.2021

Executed initiatives for communication outreach, volunteer recognition programs, and organizational growth.
Created a cohesive and high-performing team of diverse professionals.
Managed transformative growth initiatives, scaling operations across the state.
Established cohesive platforms for communication, data management, and critical system preservation.
Fostered strong partnerships with key stakeholders to support sponsorship and fundraising initiatives.
Redefined board structure by shifting from operational functions to strategic oversight.
Directed technological enhancements to streamline operations.

EDS

Plano, USA

01.2000 - 01.2008

Led coordination with external design agencies for on-time and within-budget completion of EDS World Headquarters Marketing Center.
Transformed static presentations into dynamic, customized demonstrations for worldwide audiences.
Guided front-line marketing representatives to professionally handle interactions with top-tier prospects and clients of EDS across the globe.
Revitalized EDS corporate merchandise program, boosting sales by 243% over four years.
Secured favorable terms in global venue contracts for client entertainment needs.