SHANNON RUTH
Lancaster,NY
Summary
Ambitious, results‑oriented leader with a proven ability to build strategic partnerships, align teams with organizational goals, and drive measurable performance improvements. Skilled in developing and retaining high‑performing teams while optimizing operations and financial outcomes. Seeking a growth‑focused role that leverages my diverse experience and education to contribute to long‑term organizational success.
Overview
13
13
years of professional experience
Work History
Loan Surveillance Manager, Construction and Rehab
Arbor Realty Trust Inc
Buffalo, NY
03.2024 - 06.2026
- Managed a $400M nationwide portfolio of Fannie Mae multifamily loans within the loan surveillance team, overseeing rehabilitation repairs, required repairs, and insurance‑losses exceeding $500K.
- Oversaw renovation and repair progress across the portfolio, ensuring adherence to lender requirements, loan covenants, and repair timelines.
- Liaised with borrowers, property managers, inspectors, and engineers throughout loan onboarding and completion of scheduled repairs, ensuring compliance with lender standards through clear communication.
- Conducted quarterly financial reviews to assess property health and identify risks by analyzing net operating income, DSCR, occupancy trends, capital expenditures, and expense variances.
- Conducted quarterly financial reviews, analyzing net operating income, DSCR, occupancy trends, capital expenditures, and expense variances to assess property health and identify risks.
- Reviewed and approved rehab draw requests by verifying invoices, lien waivers, and inspection reports; facilitated draw calls to enhance funding transparency and expedite repair processes.
- Enforced loan covenants to ensure borrowers addressed deferred maintenance and repair items while monitoring progress closely.
- Maintained detailed repair logs, progress reports, and loan documentation in alignment with internal policies and investor guidelines.
- Prepared internal memos and status reports documenting repair performance, extension requests, and borrower non‑compliance, including notifications to Fannie Mae when required.
Hospitality Leadership Experience (GM and DOS)
Hart Hotels • Emerald Hospitality• Buffalo Lodging • Ellicott Hospitality
Buffalo, NY
01.2013 - 03.2024
- Managed full hotel operations across multiple properties, overseeing staffing, budgeting, maintenance, vendor coordination, inspections, and compliance with brand and regulatory standards.
- Improved financial performance through strategic revenue management, cost‑control initiatives, and operational restructuring, including leading a full turnaround that increased profitability by $985K in one year.
- Directed large‑scale openings and transitions, including launching a new Staybridge Suites property and establishing all operational departments to meet brand‑standard readiness.
- Led revenue strategy and market‑share growth by analyzing competitive trends, capturing key accounts, and developing targeted sales plans that generated over $1M in incremental revenue.
- Built and developed high‑performing teams through recruitment, training, coaching, and cross‑department alignment, improving retention and service consistency.
- Strengthened guest satisfaction and operational quality, earning top industry recognition (IHG Torchbearer Award, Expedia Insiders’ Select Award) and achieving #1 RevPAR and #1 TripAdvisor ranking in competitive sets.
Education
Master of Science - Adult Education
Buffalo State College
Buffalo, New YorkBachelor of Science - Hospitality and Tourism
Buffalo State College
Buffalo, NY2006
Skills
Relationship building
Client account management
Efficient multi-tasker
Effective Leader/Task Delegation
Customer service-oriented
Conflict Resolution
Project Management
Strong Decision-Making Skills
Excellent Situational Awareness
Verbal and Written communication
Analytical and Critical Thinking
Timeline
Loan Surveillance Manager, Construction and Rehab
Arbor Realty Trust Inc
03.2024 - 06.2026
Hospitality Leadership Experience (GM and DOS)
Hart Hotels • Emerald Hospitality• Buffalo Lodging • Ellicott Hospitality
01.2013 - 03.2024
Bachelor of Science - Hospitality and Tourism
Buffalo State College
Master of Science - Adult Education
Buffalo State College