Shannon Sanwald
Camp Douglas,WI
Summary
Results-driven professional with extensive experience at Dollar General, specializing in customer service and conflict resolution. Proven ability to manage cash operations while driving sales through effective communication strategies. Recognized for mentoring team members and enhancing customer satisfaction, showcasing a strong commitment to operational excellence. Experienced childcare professional skilled in guiding children's development and implementing engaging activities, with current CPR and First Aid certifications.
Overview
13
13
years of professional experience
Work History
Teaching Assistant
Bright Beginnings Childcare Services
Mauston, WI
02.2022 - 04.2025
- Created an organized environment fostering effective learning experiences.
- Employed educational software and technology to enhance student engagement.
- Designed activities promoting children's physical, emotional, and social development.
- Planned and executed lessons employing diverse strategies for varied student needs.
- Maintained a clean classroom to support optimal learning conditions.
- Coordinated creative activities enhancing children's overall well-being.
- Structured daily routines, including snack time and outdoor play.
Caregiver
Evergreen Manor Assisted Living
Necedah, WI
03.2013 - 05.2016
- Planned and prepared meals tailored to residents' dietary needs.
- Performed light housekeeping tasks, including laundry and linen changes.
- Encouraged resident participation in daily activities to promote personal dignity.
- Reported behavioral or physical changes requiring medical attention to supervisor promptly.
- Ensured compliance with laws and regulations governing home health care services.
- Coordinated transportation services for residents as needed.
- Maintained accurate documentation of daily resident behaviors and activities using Microsoft Word.
Key Holder Supervisor
Dollar General
Necedah, WI
08.2012 - 03.2013
- Resolved customer complaints promptly to enhance satisfaction levels.
- Mentored new staff in upselling techniques, resulting in improved sales performance.
- Balanced registers and conducted cash management tasks, including deposits and audits.
- Coordinated floor moves and maintained displays to optimize product visibility.
- Conducted department walkthrough to address cleanliness and stock level issues.
- Supported Store Manager in daily operational activities as required.
- Utilized Point of Sale system to efficiently process transactions.
Cashier
Kmart, Papatoetoe
Mauston, WI
02.2012 - 08.2012
- Delivered exceptional customer service, enhancing loyalty program participation and sales potential.
- Maintained organized work area and cash drawer for improved efficiency.
- Balanced and counted cashier drawers to ensure accuracy in transactions.
- Processed cash and credit card payments, issuing receipts and providing change promptly.
- Adhered to company security procedures for managing large sums of money.
- Utilized active listening and engagement skills to elevate customer service experience.
Education
High School Diploma -
Adams Friendship
Adams, WI05-2004
Skills
Communication skills
- Behavior observation
- Conflict resolution
- Customer service and support
- Point of sale operations
- Inventory management
- Store recovery processes
- Cash handling accuracy
Affiliations
- Active outdoors person including camping and fishing.
- Reading
- Gardening and canning
Timeline
Teaching Assistant
Bright Beginnings Childcare Services
02.2022 - 04.2025
Caregiver
Evergreen Manor Assisted Living
03.2013 - 05.2016
Key Holder Supervisor
Dollar General
08.2012 - 03.2013
Cashier
Kmart, Papatoetoe
02.2012 - 08.2012
High School Diploma -
Adams Friendship
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