Shannon Sayre
Summary
Dynamic Certified Pharmacy Technician with proven expertise at Hy-Vee Pharmacy in medication dispensing and insurance billing. Recognized for enhancing patient care through effective communication and problem-solving skills. Adept at training staff and optimizing workflows, ensuring compliance with HIPAA regulations while fostering a collaborative team environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Hy-Vee Pharmacy
10.2021 - Current
- Processed prescription orders and managed inventory levels to ensure availability of medications.
- Provided accurate medication counseling to patients, enhancing understanding of prescriptions and potential side effects.
- Trained new pharmacy technicians on operational procedures and customer service best practices.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
Resident Treatment Worker
Woodward Resource Center
08.2006 - 04.2025
- Facilitated therapeutic activities to support resident engagement and emotional well-being.
- Collaborated with interdisciplinary teams to develop and implement individualized treatment plans.
- Monitored residents' progress and documented behavioral changes in compliance with regulatory standards.
- Trained new staff on operational procedures, enhancing team efficiency and service delivery.
- Developed positive relationships with residents, fostering trust and encouraging open communication.
- Acted as a liaison between residents and other support services, such as schools or medical professionals, ensuring seamless coordination of care efforts across multiple domains.
- Maintained close collaboration with family members or legal guardians whenever possible, ensuring they were informed about the resident''s progress while respecting privacy concerns.
Education
No Degree -
DMACC
Boone, IA09-1989
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Workflow optimization
- Patient confidentiality
- Insurance verification
- Regulatory compliance
Accomplishments
Started in the pharmacy as a part time clerk almost 4 years ago and within a year quickly became interested in becoming a technician. I am very motivated and outgoing. I am a people person who is very easy to get along with and a quick study. Have received my technician certification through PTCB. Swiftly decide I wanted to help with vaccinations. I have been CPR certified for 20 years.
Certification
- CPhT - Certified Pharmacy Technician
Received Employee of the Month for Great Customer Service
I received employee of the month for great customer service chosen by my employers and coworkers alike . Due to the fact that I am such a hard worker and so efficient with customers.
Timeline
Certified Pharmacy Technician
Hy-Vee Pharmacy
10.2021 - Current
Resident Treatment Worker
Woodward Resource Center
08.2006 - 04.2025
No Degree -
DMACC
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