Shannon Scott Dyson
Boutte,LA
Summary
Results-oriented professional with a strong skill set seeking a challenging position to contribute to the growth and success of this company. Committed to learning and expanding expertise to support the team.
Overview
16
16
years of professional experience
Work History
Crafter
Made Just 4 U Embroidery & gifts
Boutte, Louisiana
11.2015 - Current
- Processed payments, calculated taxes, and prepared invoices for customers.
- Maintained inventory levels by ordering stock as needed.
- Handled customer inquiries, complaints, and returns professionally.
- Provided excellent customer service to ensure customer satisfaction.
- Analyzed sales data to identify opportunities for growth.
- Reviewed financial statements regularly to assess profitability of operations.
- Established policies regarding pricing, promotions, refunds, returns.
- Performed regular maintenance checks on equipment used in the shop.
- Managed employee schedules and assigned tasks and responsibilities to employees.
- Prepared for new product lines and seasonal changes by running in-store and online clearance events.
- Trained employees according to specifics of role and company values.
- Set pricing structures according to market analytics and emerging trends.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Created one-of-a-kind handcrafted items from a variety of materials including wood, metal, fabric and paper.
- Sourced materials from local suppliers to ensure high quality products.
- Ensured that all necessary documents were completed accurately prior to shipment of goods.
- Maintained neat and clean tools, machinery and work areas.
- Utilized online programs and marketplaces to promote and sell crafts, products, and art materials.
Fleet Manager
United Vision Logistics
Harvey, La
05.2013 - 11.2015
- Responsible for overall management of and maximizing utilization of United Vision’s Independent Owner-Operator fleet, capacity and all related equipment to ensure flawless execution of services for our customers
- This incl
- Customer service, timely, cost eff
- Scheduling and coordination of pickup and delivery of loads as well as ensuring our owner operator fleet runs safely
Fleet Dispatcher
Liquid Transport Corporation
05.2014 - 07.2014
- Contribute to the smooth running of the terminal operation by efficient utilization of manpower and equipment through directing and controlling the efforts of drivers and administrative personnel using discretionary judgment to enforce Company Policy regarding operations and complying with state and federal laws
Customer Care Specialist
At&t Internet Services
Metairie, La
05.2008 - 05.2013
- Assists cust with reinstalling software, modem issues, TCP/IP settings and other functions by performing detailed troubleshooting and walk through steps
- Resolves problems on the first call with a min of transfers, truck rolls or Test Desk tickets by consistently improving personal technical knowledge and understanding
- Resolves questions/concerns effectively and efficiently through active listening and personalizing techniques based on the customer's needs
- Educates customer on use of browser, use of email, changing passwords and other member services features
Education
Business Management - HR
Strayer University
01.2014
Online Expert
LearnKey Training
01.2007
Lafourche Parish Sheriff Academy
01.2001
Moler's Beauty College
01.1999
High School -
Hahnville High School
Boutte, LA01.1992
Skills
- Microsoft Word
- Excel
- Access
- PowerPoint
- Crystal Reports
Timeline
Crafter
Made Just 4 U Embroidery & gifts
11.2015 - Current
Fleet Dispatcher
Liquid Transport Corporation
05.2014 - 07.2014
Fleet Manager
United Vision Logistics
05.2013 - 11.2015
Customer Care Specialist
At&t Internet Services
05.2008 - 05.2013
Business Management - HR
Strayer University
Online Expert
LearnKey Training
Lafourche Parish Sheriff Academy
Moler's Beauty College
High School -
Hahnville High School
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