Shannon Seiler
Garrettsville,OH
Summary
15+ years of comprehensive experience overseeing daily IT operations in a credit card banking environment. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance.
Overview
8
8
years of professional experience
Work History
Director, Enterprise Solutions
Credit First National Association
Brook Park, OH
11.2022 - Current
- Collaborate with CIO and other IT Directors to define a 3 year Cloud Migration roadmap
- Cultivate strong relationships with business COEs to ensure IT alignment on organizational goals
- Manage $22 Million IT budget ensuring spend is contained within overall organizational limits, and within industry benchmarks
- Manage relationship with Core Banking vendor to ensure most efficient and cost effective use of available products by continually reviewing the product suite, understanding upcoming regulatory changes and negotiating the costs of products
- Manage relationship with multiple IT vendors that make up over $1M in spend, ensuring the product or service received continues to meet or exceed expectations and all service levels are met
- Develop policies and procedures to ensure compliance with Payment Card Industry (PCI) regulations and gain PCI AOC.
- Oversee technical changes required to support 2 year program to convert card processing to a network credit card processor
- Prepare and present updates for board meetings summarizing IT financial standings and status of Business Continuity initiatives.
Manager, Enterprise Solutions
Credit First National Association
Brook Park, OH
01.2019 - 10.2022
- Managed $15 Million IT budget including working with IT Management to ensure products and services needed to support growth and security projects while remaining with CFNA organizational constraints
- Oversee conversion of API Gateway from a proprietary technology to AWS that improved support availability and saved $200k annually in licensing and professional services
- Present financial and business continuity updates to Board Technology Committee
- Define strategic direction for Enterprise Solutions to ensure alignment with organizational priorities, and roadmap to implement
- Implement and oversee functions for business continuity, improving recovery time by 90% and test success rate by 95%.
- Partner with COEs to design solutions that support strategic business initiatives that can be delivered within defined timelines
Manager, Information Technology
Credit First National Association
Brook Park, OH
06.2016 - 12.2018
- Oversee IT implementation to convert core banking systems to a third party outsourced solution
- Collaborate with COEs to ensure IT alignment to Organizational goals and priorities
- Oversee all aspects of IT problem management for Severity 1 production issues, including identification, communication and root cause analysis
- Ensure system compliance with federal regulations including CCARDA, Gramm-Leach-Bliley, 12 CF 30 Appendix B
Education
Navigation Leadership Program -
Bridgestone
Nashville, TN11-2019
MBA - Business Administration
Keller Graduate School of Management
04-2007
Professional Development Program - Mainframe Development
Compuware Corporation
Miami, TX06-1999
Bachelor of Science - Business Operaitons
DeVry Institute of Technology
Columbus, OH06-1997
Skills
- Business Planning
- Project Management
- Crisis Management
- Financial Management
Accomplishments
- Successfully converted IT operations to open look credit card network
- Successfully converted core banking systems to a third party outsourced solution in 9 months
- Recipient of 2017 Bridgestone President's Award
- Implemented solution to automate and accurately track IT financial information, reducing the amount of time required to prepare information each budget cycle
- Assisted with developing policies and procedures in support of obtaining PCI Attestation of Compliance
- Assisted in implementing SCRUM framework
- Assisted in implementing components from the Scaled Agile Framework (SAFEe)
Affiliations
- James A. Garfield Band Booster Executive Board - Treasurer 2023-Current
- James A. Garfield Band Booster Executive Board - Secretary 2022-2023
Timeline
Director, Enterprise Solutions
Credit First National Association
11.2022 - Current
Manager, Enterprise Solutions
Credit First National Association
01.2019 - 10.2022
Manager, Information Technology
Credit First National Association
06.2016 - 12.2018
Navigation Leadership Program -
Bridgestone
MBA - Business Administration
Keller Graduate School of Management
Professional Development Program - Mainframe Development
Compuware Corporation
Bachelor of Science - Business Operaitons
DeVry Institute of Technology
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