Shannon Servin
Whiting,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Teachable, coachable, and a team player.
Overview
24
24
years of professional experience
Work History
Health Care Associate
Continuum Global Solutions
09.2023 - Current
- Improved patient satisfaction by providing compassionate and attentive care.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Collaborated with medical providers to obtain necessary documentation for claim submission, reducing delays in payment processing.
- Identified trends in claim denials and developed strategies to address them, resulting in fewer rejected claims.
- Developed expertise in various Medicare billing codes, allowing for quick identification of discrepancies or potential issues within claims.
Pharmacy Technician
CVS Pharmacy Health
12.2022 - 08.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Dual Rate Table Games Floor Supervisor
Hard Rock Casino
03.2021 - 04.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Trained, supervised and evaluated workers.
- Oversaw area games to maintain security and compliance.
Dual Rate Table Games Floor Supervisor
Horseshoe Casino
10.2019 - 03.2021
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Monitored chips purchases, table inventories and player win ratios.
- Oversaw area games to maintain security and compliance.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Monitored gaming trends to identify opportunities for table game expansion or improvement, making recommendations to management based on findings.
- Enhanced customer satisfaction by efficiently managing table game operations and ensuring a smooth gaming experience.
Dealer
Majestic Star Casino
02.2007 - 01.2008
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Dealt Craps, BJ, Baccarat, Poker,
IT Director
Ethan Allen Furniture
02.2001 - 01.2007
- Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
- Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Deployed, monitored and maintained system installation, upgrades and network integration.
- Performed regular audits and tests of infrastructure and applications.
- Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Education
GED -
Portage Adult Education
Portage IndianaSkills
- Health & Safety Management
- Client Relationship Building
- Money Transfers
- Reading Comprehension
- Complex Problem-Solving
- Critical Thinking
- Payment Monitoring
- Regulations Compliance
- Creative Solutions
- Overseeing Games
- Customer Experience
- Guest Services
- Resolving Complaints
- Operational Data Reporting
- Efficient Service
Timeline
Health Care Associate
Continuum Global Solutions
09.2023 - Current
Pharmacy Technician
CVS Pharmacy Health
12.2022 - 08.2023
Dual Rate Table Games Floor Supervisor
Hard Rock Casino
03.2021 - 04.2022
Dual Rate Table Games Floor Supervisor
Horseshoe Casino
10.2019 - 03.2021
Dealer
Majestic Star Casino
02.2007 - 01.2008
IT Director
Ethan Allen Furniture
02.2001 - 01.2007
GED -
Portage Adult Education
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