Shannon Sforza
Warwick,NY
Summary
Knowledgeable professional with strong background in business administration, as well as art and design. Encouraging manager and educator with talents for team building, leading and motivating. Currently obtaining Masters Degree in Art Education, and very passionate about art and art history. Has clear understanding of importance of creativity in classroom to meet student needs. Dedicated to promote love of learning, creative a safe and effective learning environment, and encourage student progress.
Overview
4
4
years of professional experience
Work History
General Manager
The Irish Cottage Inn
12.2021 - Current
- Maintain excellent communication and organizational skills while overseeing operations of business.
- Coordinated and organized catering events for up to 150 guests.
- Ensured all employees are performing their job responsibilities.
- Managed budget implementations, employee reviews, training, schedules.
- Developed business handbook and contracts
General Manager
Smokey's Brick Oven Tavern
07.2021 - 12.2021
- Maintained and oversaw operations of restaurant that occupied 300 people per day.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Ensured guest satisfaction, and corrected issues when arrived quickly and efficiently.
Resident Advisor
SUNY Oneonta Residential Life
08.2019 - 05.2020
- Assisted 22 undergraduate students with personal and academic issues as well as monitoring building of 400+ first year experience residents.
- Supported personal needs of residents dealing with diverse conditions.
- Facilitated monthly educational and recreational programs and floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Enforced college regulations and policy while upholding safe and friendly living environment.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Education
Master of Arts - Art Education
Adelphi University
Garden City, NY12.2024
Bachelor of Science - Food Service and Restaurant Administration
State University of New York
Oneonta Oneonta, New York05.2021
Associate of Applied Science - Fashion Design
Fashion Institute of Technology
New York, NY05.2018
Skills
- Ability to Build and Maintain Good Relationships
- Individual and Group Instruction
- Effective Employee Manager and Leader
- Familiar With Classroom Setting
- Good Judgement and Communication
Timeline
General Manager
The Irish Cottage Inn
12.2021 - Current
General Manager
Smokey's Brick Oven Tavern
07.2021 - 12.2021
Resident Advisor
SUNY Oneonta Residential Life
08.2019 - 05.2020
Master of Arts - Art Education
Adelphi University
Bachelor of Science - Food Service and Restaurant Administration
State University of New York
Associate of Applied Science - Fashion Design
Fashion Institute of Technology
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