Shannon Shaw-Mammone
Licensed Insurance Professional
Malvern,OH
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Insurance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Qualified Member Services Representative with more than tenyears in fast-paced customer service and call center environments. Personable and professional under pressure.
Overview
9
9
years of professional experience
Work History
Member Support Specialist
Branch Insurance
Columbus, OH
11.2021 - Current
- Resolved member inquiries in a timely manner with accuracy and professionalism.
- Assisted members with navigating the website, locating products, and troubleshooting issues.
- Maintained detailed records of customer interactions and transactions for future reference.
- Ensured compliance with applicable laws governing the handling of private customer data.
- Answered member questions about products and services.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Consulted with customers regarding needs and addressed concerns.
- Enhanced member relationships by providing excellent service during each interaction.
- Offered exceptional customer service to differentiate and promote company brand.
Sales
Branch Insurance
Columbus, OH
11.2021 - Current
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
- Identified opportunities for cross-selling additional products and services.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Drove sales through development of successful promotional strategies and product placement.
LSP
Young and Associates Allstate
North Canton, Ohio
10.2016 - 11.2022
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Skills
- Issue Resolution
- Policy Understanding
- Customer Support
- Insurance Knowledge
Certification
- Licensed Property and Casualty Agent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Member Support Specialist
Branch Insurance
11.2021 - Current
Sales
Branch Insurance
11.2021 - Current
LSP
Young and Associates Allstate
10.2016 - 11.2022
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