Teresa Shropshire
Covington,GA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Member Support Specialist
Wellth
05.2022 - 08.2024
- Provided customer service and technical support to members via phone receving 10-20 incoming calls per hour, email, and chat
- Resolved member inquiries in a timely manner with accuracy and professionalism
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Advised customers on how best to utilize services based on their individual needs
Special Education Paraprofessional
DeKalb County Public School District
01.2019 - 08.2021
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Alerted instructor to student behavior or issues requiring intervention.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Truck Dispatcher
Coyote Logistics
07.2017 - 01.2019
- Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods
- Maintained communication with drivers regarding routes, load information and delivery updates
- Assigned loads to drivers based on customer requirements and availability
- Resolved any issues or problems that arose during transport operations
- Provided customer service by responding to inquiries from customers regarding shipments
Education
Bachelor of Science - Psychology
University of West Georgia
Carrollton, GA01.2019
Skills
- Issue Resolution
- Customer Support
- Conflict Mediation
- Call center experience
Timeline
Member Support Specialist
Wellth
05.2022 - 08.2024
Special Education Paraprofessional
DeKalb County Public School District
01.2019 - 08.2021
Truck Dispatcher
Coyote Logistics
07.2017 - 01.2019
Bachelor of Science - Psychology
University of West Georgia
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