Summary
Overview
Work History
Skills
Timeline
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Shannon Mammone

Malvern,OH

Summary

I am a driven LSP since 2016 with experience offering personalized, courteous service. Expert at managing the insurance sales cycle, including prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments, and corrections.

Overview

8
8
years of professional experience

Work History

Sales/Member Service Specialist

Branch Insurance
Columbus Oho, Ohio
11.2022 - 07.2024
  • Assisted clients by providing coverage option information to protect their assets.
  • I enthusiastically participated in continuing education courses and workshops to expand my expertise in the insurance industry.
  • Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Met with customers to provide information about available products and policies.
  • Conducted annual reviews of existing policies to update information.
  • Worked to accommodate new and different insurance requests, and explored new value opportunities to optimize insurance agency reputation.
  • Calculated premiums and established payment methods for sales.
  • Finalized sales and collected necessary deposits.
  • Collected all premiums on or before effective date of coverage.
  • Identified and solicited sales prospects in agency databases.
  • Oversaw daily operations to ensure high levels of productivity
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Developed and implemented sales strategies to meet customer needs.
  • Conducted market research and analyzed data to identify new business opportunities.
  • Researched competitors' products, prices, and marketing strategies.

LSP

Young and Associates Allstate
North Canto, Ohio
10.2016 - 11.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Updated and maintained databases with current information.

Skills

  • Detail-oriented
  • Good telephone etiquette
  • Compassion
  • Organization and Time management
  • Multitasking abilities
  • Customer Service
  • Self-motivated professional
  • Good listening skills
  • Flexible & Adaptable

Timeline

Sales/Member Service Specialist

Branch Insurance
11.2022 - 07.2024

LSP

Young and Associates Allstate
10.2016 - 11.2022

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Shannon Mammone