Shannon Sherman
Summary
Friendly Insurance Verification Specialist promoting a background in keeping sensitive patient data confidential while maintaining knowledge of Medicaid and private policy benefits. Possessing great relationship building and communication skills. Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Insurance Verification Specialist
Insight Billing Corporation
Shreveport, Louisiana
03.2023 - 04.2026
- Verified patient insurance information for accuracy and completeness.
- Communicated with insurance providers to resolve discrepancies in coverage.
- Reviewed medical records to determine eligibility for services.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Laboratory Technician
Willis Knighton Medical Center
Shreveport, Louisiana
01.2021 - 03.2023
- Conducted laboratory tests following strict safety protocols and quality standards.
- Operated and maintained laboratory equipment for accurate test results.
- Prepared samples for analysis, ensuring proper labeling and documentation.
Apheresis supervisor/Laboratory Phlebotomist
Life Share Blood Bank
Shreveport, Louisiana
11.2018 - 01.2021
- Supervised daily operations and staff at a community-focused blood donation center.
- Ensured compliance with safety standards and regulations during blood collection processes.
- Coordinated training sessions for new staff on blood processing procedures and protocols.
- Facilitated communication between departments to enhance workflow efficiency and patient care.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Trained new employees on company policies and procedures.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Account Advisor
Blue Cross and Blue Shield of Louisiana
Shreveport
08.2015 - 11.2018
- Assisted members with benefits inquiries and coverage options.
- Educated clients on health plan features and services offered.
- Facilitated problem resolution for member claims and billing issues.
- Ensured compliance with all relevant laws, regulations, policies and procedures pertaining to the handling of client accounts.
Education
Bachelor of Science - Health Information Management
Capella University
Minneapolis, MN 01.2024 - 05.2026
CBCS - Medical Billing And Coding
Ashworth College
Norcross, GASkills
- Patient care
- Insurance verification
- Medical billing
- Laboratory testing
- Regulatory compliance
- Team management
- Effective communication
- Problem resolution
- Data analysis
- Insurance coverage verification
- Accuracy and precision
- HIPAA compliance
- Medicaid
- Private insurance
- Customer service
- Medical terminology
- Attention to detail
- Insurance billing
Certification
- Phlebotomy license (NHA)
- Lab Assistant License (LSBME)
- CBCS (NHA)
Timeline
Bachelor of Science - Health Information Management
Capella University
01.2024 - 05.2026
Insurance Verification Specialist
Insight Billing Corporation
03.2023 - 04.2026
Laboratory Technician
Willis Knighton Medical Center
01.2021 - 03.2023
Apheresis supervisor/Laboratory Phlebotomist
Life Share Blood Bank
11.2018 - 01.2021
Account Advisor
Blue Cross and Blue Shield of Louisiana
08.2015 - 11.2018
CBCS - Medical Billing And Coding
Ashworth College