Shannon Siedel
Paterson
Summary
Dedicated healthcare professional with a strong track record in hands-on patient support, skilled in vital signs monitoring and medication administration. Recognized for effective communication and empathy, fostering collaborative relationships with healthcare teams to enhance patient comfort and safety. Committed to maintaining high standards of care in dynamic environments.
Overview
8
8
years of professional experience
Work History
Patient Care Technician
Atlantic Health System
Morristown
02.2026 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, facilitating timely response to changes in patient conditions.
- Assisted in preparing patients for examinations and treatments, including monitoring vital signs to support clinical assessments.
- Performed EKGs, phlebotomy, and other laboratory tests per physician or RN instructions.
- Prepared equipment and supplies for treatments, ensuring nursing staff had necessary resources for patient care.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Documented patient information accurately in electronic health records system.
Patient Care Technician
HackensackUMC
Hackensack
07.2025 - 02.2026
- Monitored patient vital signs and communicated changes to nursing staff for timely interventions.
- Assisted patients with daily living activities and mobility support to enhance comfort and independence.
- Collaborated with healthcare team to ensure comprehensive patient care.
- Documented patient information accurately in electronic health records system to ensure continuity of care.
- Performed EKG tests on patients to monitor heart activity and diagnose conditions.
- Collected blood samples using venipuncture and capillary methods.
- Provided emotional support to patients and families during treatment processes.
- Maintained cleanliness and organization of patient care areas and equipment.
TMS Technician
Oasis Mental Health
Fairfield
07.2025 - 07.2025
- Delivered one-on-one and TMS therapy as well as counseling services
- Documented patient information and communicated updates to interdisciplinary care team to ensure coordinated patient care
- Facilitated effective communication with patients, families, and hospital staff to enhance overall patient experience
- Recorded observations and baseline measurements to support accurate medical records and informed clinical decision-making
- Explained procedures to patients to reduce anxieties, enhance cooperation and facilitate smooth procedures
- Identified and addressed individual mental health challenges to support patients
- Organized patient follow-up appointments to ensure proper care continuity
- Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians
- Led individual therapy sessions to promote patient wellness and independence
Patient Access Representative
Chilton Medical Center - AHS
Pequannock
08.2023 - 10.2024
- Verified insurance coverage to ensure service eligibility and minimize patient financial liability
- Collected co-pays and other payments from patients at time of service
- Processed patient admissions, registrations, transfers, and discharges according to established procedures
- Verified patients' insurance and payment methods during admissions or check-in processes
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments
- Explained admission forms and policies, securing necessary consent to facilitate smooth patient onboarding
- Addressed patient inquiries about billing and financial matters to enhance understanding and satisfaction
- Ensured accuracy of all data entered into computer system
- Maintained confidentiality of all patient information in accordance with HIPAA regulations
Medical Scribe
MedRite Urgent Care
Fairfield
08.2021 - 12.2021
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts
- Supported clinicians during busy shifts by managing patient needs to enhance workflow efficiency
- Monitored and documented patient vital signs to ensure timely assessment and care
- Evaluated charts, documents and orders and made timely corrections
- Applied nursing processes and care standards to promote patient health, well-being, and safety
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system
- Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes
- Maintained cleanliness by sanitizing work areas and sterilizing equipment in accordance with health protocols
- Provided protective masks and face shields to guests to ensure safety during their visit
Medical Call Center Representative
MTBC
East Rutherford
07.2020 - 08.2021
- Answered incoming calls with professionalism and knowledgeable service, enhancing customer experience
- Resolved customer inquiries and concerns, consistently providing quality service and achieving performance benchmarks
- Delivered fast, friendly service for routine questions and service complaints, ensuring customer satisfaction
- Verified patients had proper insurance coverage prior to procedures or appointment scheduling
- Updated patient and insurance data and input changes into company's computer system
- Sent treatment claims to insurance carriers on same day that patients received care
- Processed payment approvals for accepted claims
- Examined automobile policies with third-party liability, accident benefits and collision benefits
E-Service Customer Representative
Bed Bath & Beyond
Totowa
09.2018 - 06.2020
- Answered inbound calls, chats and emails to facilitate customer service
- Educated customers on special pricing and company offerings, enhancing customer awareness and satisfaction
- Answered customer questions and addressed concerns resulting in reduction in customer complaints
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Documented customer correspondence in CRM to track requests and solutions, ensuring streamlined follow-up and service continuity
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Created and implemented process improvements, increasing operational efficiency and customer response times
Education
Licensed Practical Nurse -
Berkeley College
Woodland Park, NJ12-2026
High School Diploma -
International High School
Paterson, NJ06-2016
Skills
- Hands-On Patient Support
- Analytical Problem-Solving
- Care Coordination
- Office Management Skills
- Detailed Documentation
- Medication administration
- Data Organization
- Effective Multitasking
- First aid and CPR certified
- Vital signs monitoring
- Venipuncture and capillary puncture
Education and Training
other
Timeline
Patient Care Technician
Atlantic Health System
02.2026 - Current
Patient Care Technician
HackensackUMC
07.2025 - 02.2026
TMS Technician
Oasis Mental Health
07.2025 - 07.2025
Patient Access Representative
Chilton Medical Center - AHS
08.2023 - 10.2024
Medical Scribe
MedRite Urgent Care
08.2021 - 12.2021
Medical Call Center Representative
MTBC
07.2020 - 08.2021
E-Service Customer Representative
Bed Bath & Beyond
09.2018 - 06.2020
Licensed Practical Nurse -
Berkeley College
High School Diploma -
International High School