Shannon Smith
Rockaway Park,NY
Summary
Proven multitasker and customer service expert, honed skills at Adrienne's NYC, adept at ensuring guest satisfaction and safety. Excelled in first aid and effective communication, significantly enhancing dining and beach experiences. Demonstrated exceptional patience and empathy, seamlessly integrating hard and soft skills to meet diverse customer needs. Knowledgeable in basic physical therapy movements due to a major in Kinesiology.
Overview
3
3
years of professional experience
Work History
Hostess
Adrienne's NYC
05.2024 - 08.2024
- Answered phone calls to take orders and give information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
NYC Lifeguard
NYC Parks And Recreations
06.2021 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring the ocean and enforcing rules.
- Monitored safety of guests in the ocean and on the beach.
- Provided friendly customer service to guests and addressed concerns.
Hostess/Restaurant Busser
The Wharf Bar and Grill
06.2021 - 07.2023
- Completed daily side work and opening and closing duties without fail.
- Provided patrons with estimated waiting times during peak service hours.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Bachelor of Science - Kinesiology
The University of Scranton
Scranton, PA05-2027
High School Diploma -
Xaverian High School
Brooklyn, NY05-2023
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- First aid
- PT course skills
Timeline
Hostess
Adrienne's NYC
05.2024 - 08.2024
NYC Lifeguard
NYC Parks And Recreations
06.2021 - 08.2024
Hostess/Restaurant Busser
The Wharf Bar and Grill
06.2021 - 07.2023
Bachelor of Science - Kinesiology
The University of Scranton
High School Diploma -
Xaverian High School
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