Verified
This profile is verified using an email address.
Shannon Smith
Blackstone,MA
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with confidence.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Case Manager
Rhodes To Recovery
Millbury, USA
2021.11 - 2026.07
- Managed caseloads of roughly 9-11 clients daily, providing comprehensive weekly case management, community-based care.
- Identified individual client care needs and coordinated responses based on physician advice and insurance limitations to ensure comprehensive support.
- Consulted with physicians to devise and manage effective ongoing care plans for at-risk patients.
- Managed support services while fostering communication among social workers, therapists, DCF, and probation officers to facilitate effective client care.
- Developed and reviewed intake and discharge planning strategies that enhanced client engagement and retention throughout the care process.
- Prepared treatment plans, discharge summaries, assessments, facilitated psychoeducational and relapse prevention groups, promoting coping skills and emotional regulation.
- Supervised client self-administration of medication, collected and monitored urine screenings, maintained client charts, conducted intake phone screenings, reinforced program rules and guidelines, and facilitated recovery-based groups.
Dietary Aide
Medway Manor Nursing Home
Medway, USA
2018.02 - 2019.04
- Delivered meals to residents' rooms promptly while ensuring a friendly dining experience.
- Cleaned and arranged dining tables and food trays to ensure a welcoming atmosphere for residents.
- Communicated with medical staff to ensure nutritional goals are met for each patient.
- Recorded residents' food and drink preferences to tailor service to individual needs.
- Uphold high standards for food safety and sanitation.
- Assisted in kitchen operations by cooking, stocking ingredients, washing dishes, and maintaining equipment.
Education
Addiction Counseling
Center For Addiction Studies And Research
Stamford, CT2022-11
Recovery Coach - Addiction Counseling
CCAR Connecticut Community For Addiction Recovery
Hartford, CT2021-01
High School Diploma -
Tri-County Regional Vocational Technical HS
Franklin, MA1994-06
Skills
- Case management
- Progress assessments
- Discharge coordination
- Treatment Planning
- Crisis intervention
- Communication skills
- Healthcare collaboration
- Community resource coordination
- Resource allocation
- Care coordination
- Group facilitation
Certification
- CPR Certified
- IHR Certified Nurturing Program for Families Facilitator
- EMO Certified Medication Specialist Trained
- Trauma-Informed Care
- Opioid Overdose Rescue and Prevention Training
Timeline
Case Manager
Rhodes To Recovery
2021.11 - 2026.07
Dietary Aide
Medway Manor Nursing Home
2018.02 - 2019.04
Addiction Counseling
Center For Addiction Studies And Research
Recovery Coach - Addiction Counseling
CCAR Connecticut Community For Addiction Recovery
High School Diploma -
Tri-County Regional Vocational Technical HS