Shannon Snow
Nashville,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Energetic leader successful at motivating and building positive team dynamics to accomplish common goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Ready to step up and take on more responsibility within Spartan Nash.
Overview
14
14
years of professional experience
Work History
Person in Charge
Family Fare
08.2022 - Current
- Handle customer complaints, resolve issues, and adjust policies to meet changing needs.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintain clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Worked with management team to implement proper division of responsibilities.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
Front Desk/Hotel Night Auditor
Country Inn And Suites
11.2015 - 07.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Monitored facility security for guest and personnel safety.
- Documented accounts and logs throughout shift to keep up with requirements.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Reviewed checklist on daily basis and planned shift accordingly.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Trained and mentored staff on procedures, service standards and productivity strategies.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Dispatcher/Office Secretary
Richards Appliance
12.2012 - 06.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Emergency Dispatcher
State Of Michigan DNR
08.2009 - 04.2012
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Identified cases requiring additional resources and interventions, reaching out to supervisor to determine best next steps.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Provided on-the-job training and coaching to develop new dispatchers.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Education
General Business
Davenport University
Grand Rapids, MIHigh School Diploma -
Eaton Rapids High School
Eaton Rapids, MI06.1993
Skills
My skills include but are not limited to Excellent customer service and great working relationship with my team
I am also great at the following:
- Customer Needs Assessments
- Priority Management
- Business Administration
- Staff Assignments
- Resolving Complaints
- Inventory Oversight
- Project Management
- Processes and Procedures
- Policy Enforcement
- Department Organization
Timeline
Person in Charge
Family Fare
08.2022 - Current
Front Desk/Hotel Night Auditor
Country Inn And Suites
11.2015 - 07.2016
Dispatcher/Office Secretary
Richards Appliance
12.2012 - 06.2013
Emergency Dispatcher
State Of Michigan DNR
08.2009 - 04.2012
General Business
Davenport University
High School Diploma -
Eaton Rapids High School
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