Shannon Stanley
Oxford,GA
Summary
Detail-oriented professional recognized for strong analytical skills and commitment to customer service. Experience in developing training materials and managing loan portfolios, ensuring compliance and fostering teamwork to drive operational success.
Overview
33
33
years of professional experience
Work History
AVP Loan Operations
Newton Federal Bank, a Division of Affinity Bank
Covington, GA
03.2011 - 07.2026
- Reconciled daily loan control general ledgers, resolving outages or discrepancies to ensure accuracy. Managed escrow accounts and maintained timely payments for insurance and property taxes. Cultivated customer relationships, providing service assistance to enhance client satisfaction. Monitored and maintained any required force placed insurance policies or flood insurance policies. Monitored and scheduled notifications and letters to ensure compliance with policies and regulatory standards. Provided loan booking to operating system or provided quality control for loans booked by other associates. Managed the posting of payments, corrections, and processing of returned payments.
- Led strategic initiatives to enhance operational efficiency and customer service processes.
- Developed and implemented risk management frameworks aligning with regulatory compliance standards.
- Mentored junior staff, fostering professional growth and enhancing team performance through training programs.
- Led strategic initiatives to enhance operational efficiency and customer service processes.
- Developed and implemented risk management frameworks aligning with regulatory compliance standards.
- Mentored junior staff, fostering professional growth and enhancing team performance through training programs.
QC Analyst
Main Street Bank
Covington, GA
03.2004 - 08.2006
- Conducted quality control audits to verify compliance with regulatory standards and internal policies, enhancing overall product quality.
- Developed and maintained comprehensive documentation for quality assurance procedures and protocols, ensuring clarity and consistency across teams.
- Participated in team meetings to address quality issues and implement corrective actions, fostering a proactive quality culture.
- Maintained quality assurance procedure documentation.
Senior Loan Analyst/Floater
Nationsbank/Bank of America
Atlanta, GA
05.1993 - 09.2003
- Evaluated financial statements and account receivables aging reports to determine risk factors and recommend approval or denial of advances or credit.
- Supported underwriting team in evaluating collateral values, enabling accurate risk assessment.
- Reviewed borrower financial statements, ensuring accuracy of information used in decision-making processes.
- Managed a diverse portfolio of loans while consistently adhering to established company guidelines and policies.
- Reduced instances of fraudulent activity by establishing robust verification procedures during application process.
- Collaborated with cross-functional teams to streamline loan processing workflow, improving overall efficiency.
- Implemented process improvements to ensure seamless coverage of portfolio needs during co-workers' absences.
- Mentored new analysts, providing guidance on analytical techniques and best practices in loan assessment.
- Developed training materials for junior analysts on underwriting standards and regulatory requirements.
- Maintained detailed records of all transactions according to regulatory requirements while ensuring strict confidentiality of client data.
- Implemented customer service best practices to provide superior assistance and guidance to borrowers.
- Supported customers with daily inquiries regarding disbursements or payment processing. will daily requests for disbursements or payments to the credit lines.
Skills
- Client relationship management
- Quality assurance
- Documentation management
- Problem solving
- Teamwork and collaboration
- Internal communications
Timeline
AVP Loan Operations
Newton Federal Bank, a Division of Affinity Bank
03.2011 - 07.2026
QC Analyst
Main Street Bank
03.2004 - 08.2006
Senior Loan Analyst/Floater
Nationsbank/Bank of America
05.1993 - 09.2003