Kelly Ridley
Lewiston,ME
Summary
Dynamic operations leader with a proven track record at Androscoggin Bank, excelling in client service and relationship building. Expert in streamlining processes and enhancing team productivity through effective coaching. Committed to compliance and risk mitigation, driving organizational success while fostering a collaborative work environment.
Overview
23
23
years of professional experience
Work History
AVP, Assistant Manager of Loan Operations
Androscoggin Bank
09.2015 - Current
- Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
- Developed and maintained strong relationships with clients, resulting in outstanding client service.
- Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
- Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
- Enhanced team productivity by providing training and mentorship to junior staff members.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Team Lead
Norway Savings Bank
07.2008 - 09.2015
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Commercial Servicing Supervisor
TD Bank
06.2002 - 07.2008
- Fostered a culture of teamwork amongst employees which increased collaboration leading towards better servicing outcomes.
- Managed a team of service professionals, ensuring timely completion of tasks while maintaining high-quality standards.
- Developed and maintained strong relationships with clients to ensure trust, loyalty, and repeat business.
- Improved team efficiency by streamlining servicing processes and implementing time-saving strategies.
Education
High School Diploma -
Lisbon High School
Lisbon, ME06-1983
Skills
- Operations management
- Excellent client service
- Excellent communication skills
- Coaching
- Delegation
- Relationship Building
- Critical thinking
- Government guarantee reporting
- Procedure implementation
Timeline
AVP, Assistant Manager of Loan Operations
Androscoggin Bank
09.2015 - Current
Team Lead
Norway Savings Bank
07.2008 - 09.2015
Commercial Servicing Supervisor
TD Bank
06.2002 - 07.2008
High School Diploma -
Lisbon High School
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