Camila Salazar-Garcia
Espanola,New Mexico
Summary
Forward-thinking professional with solid history of accomplishment in settings. Keep operations smooth and consistent to maintain company stability and sustainability. Articulate and personable leader with excellent strategic planning and operational abilities.
Overview
18
18
years of professional experience
Work History
AVP of Loan Operations
Del Norte Credit Union
Espanola, New Mexico
02.2022 - Current
- Collaborated with senior management to identify cost-saving opportunities and develop strategies for achieving objectives.
- Provided leadership, direction, guidance, and support to team members on a daily basis.
- Created training materials and facilitated workshops to ensure staff was up-to-date on industry best practices.
- Developed strategic plans to increase efficiency across all departments while reducing overall costs.
- Negotiated contracts with vendors and suppliers to maximize value for the company.
- Conducted regular meetings with stakeholders to review performance against goals and objectives.
- Identified potential risks associated with new projects or initiatives and developed mitigation plans accordingly.
- Coordinated cross-functional teams in order to deliver large scale projects within agreed upon timelines.
- Implemented process improvements that resulted in improved operational efficiencies.
- Led weekly status meetings with project teams in order to track progress against milestones.
- Managed relationships with external partners such as consultants and vendors.
Senior Loan Operations Specialist
Del Norte Credit Union
Española, New Mexico
08.2017 - 02.2022
- Reviewed loan documents and ensured that they met the requirements of applicable laws and regulations.
- Prepared disbursement requests, funded loans, and updated customer accounts in the system.
- Investigated discrepancies with loan data and resolved them promptly.
- Monitored loan status to ensure compliance with terms of agreement.
- Assisted customers with inquiries related to their existing loans or applications for new ones.
- Maintained accurate records of all loan transactions for auditing purposes.
Collection Specialist
Del Norte Credit Union
Española, New Mexico
09.2013 - 08.2017
- Reviewed accounts for past due balances and contacted customers to arrange payment plans or collect payments.
- Developed solutions to resolve customer payment disputes or discrepancies.
- Identified delinquent accounts and initiated appropriate collection action in accordance with the company's policies.
- Maintained accurate records of all collection activities in the computer system.
- Provided timely and detailed updates on collections activity to management.
- Negotiated repayment terms with customers based on their individual circumstances.
- Handled incoming calls from customers regarding account status and payment arrangements.
- Conducted skip tracing activities to locate missing debtors when needed.
- Researched customer accounts for errors or discrepancies and corrected them as necessary.
Operations Specialist
Del Norte Credit Union
Española, New Mexico
07.2006 - 09.2013
- Created documentation related to operational procedures such as SOPs.
- Reviewed daily ACH and Share Draft activity to ensure compliance with NACHA Operating Rules and Regulations.
- Performed ACH origination and Share Draft functions, including batch creation, balancing, and submission to the Federal Reserve Bank.
- Maintained a database of customer information for ACH and Share Draft transactions.
- Investigated discrepancies in ACH and Share Draft batches received from customers.
- Processed incoming electronic payments and debits according to established procedures.
- Researched customer inquiries related to ACH and Share Draft transactions.
Education
High School Diploma -
Pojoaque Valley High School
Pojoaque, New Mexico05-2002
Skills
- Operations Management
- Operations Oversight
- Performance Improvement
- Growth planning
- Report Preparation
- Mail handling
- Technical Support
- Strategic Planning
- Operational management
- Scheduling
Timeline
AVP of Loan Operations
Del Norte Credit Union
02.2022 - Current
Senior Loan Operations Specialist
Del Norte Credit Union
08.2017 - 02.2022
Collection Specialist
Del Norte Credit Union
09.2013 - 08.2017
Operations Specialist
Del Norte Credit Union
07.2006 - 09.2013
High School Diploma -
Pojoaque Valley High School
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