Shannon Stanton
California,MD
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Fresh Foods Clerk
Harris Teeter
California, MD
07.2024 - Current
- Maintained cleanliness and organization of fresh food displays to enhance shopping experience
- Was cross trained to work our delicatessen counter as well as our pizzeria area
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Abided by safety protocol when utilizing slicers, knives and ovens
- Provided excellent customer service
Member Service Representative
Navy Federal Credit Union
Lexington Park, MD
08.2021 - Current
- Due to positive performance and member support, was promoted from MSR II to MSR III in November 2022, then promoted again to MSR IV in August 2025
- Granted Level One Authority July 2022 in order to approve high dollar transactions and show accountability and regulatory expertise
- Became a Licensed Mortgage Loan Originator in November 2022 to help process mortgage/equity applications and provide information on those products
- Became a Licensed Notary Public in 2024
- Mentored and trained new team members in both account servicing and cash handling positions
- Processed member applications, updated accounts, and maintained records
- Provided excellent member service by assisting, responding to, and resolving customer inquiries
- Provided guidance on products and services to members and assisted them with various banking transactions
- Diligently worked at preventing multitudes of different instances of fraudulent activity
Optical Sales Associate
Target Optical
California, MD
09.2017 - 07.2023
- Guided customers in selecting optimal eyewear solutions based on individual needs and preferences
- Educated clients on lens options, coatings, and frame styles to enhance vision and comfort
- Conducted fittings and adjustments of eyewear to ensure proper alignment and comfort for clients
- Operated a cash register and POS to handle purchases, refunds, and exchanges for customers
- Abided by HIPPA laws
- Organized merchandise displays to promote higher levels of customer engagement
- Provided accurate information about products and availability both in person and over the phone
- Worked with multiple insurance providers to gain access to a patient's benefits and assist with that information
Leasing Consultant
The Apartments Of Wildewood
California, MD
01.2016 - 01.2018
- Provided excellent customer service to prospective and current tenants, demonstrating strong interpersonal skills
- Managed daily administrative tasks including filing documents, responding to emails and phone calls and preparing correspondence
- Conducted property tours, showcasing amenities and answering inquiries to promote leasing opportunities
- Processed application and lease agreements by conducting rental history, background checks, and credit checks
- Utilized property management software to streamline and automate daily tasks
- Kept updated records of property vacancies and lease renewals to proactively fill open units
- Resolved tenant complaints quickly and efficiently while maintaining positive relationships with customers
Car Sales Associate
Prince Frederick Chrysler, Jeep and Dodge
Prince Frederick, MD
06.2016 - 10.2016
- Conducted test drives with potential buyers while ensuring safety protocols were followed
- Processed paperwork accurately and efficiently for successful completion of car sales transactions
- Assisted customers in selecting vehicles that met their budget and needs
- Maintained records related to sales
Jewelry Sales Associate
Kohl's
Lexington Park, MD
11.2012 - 06.2016
- Successfully managed multiple tasks simultaneously while providing exceptional customer service
- Created displays that highlighted the features of different pieces of jewelry, resulting in increased sales
- Proficiently operated POS system to process payments and track sales
- Built relationships with customers through friendly conversation and personalized recommendations
- Demonstrated excellent organizational skills by maintaining accurate records of inventory levels and stock replenishment needs
- Opened and closed cash registers, balanced cash drawers, and made deposits
Education
High School Diploma -
Leonardtown High School
Leonardtown, MD05-2009
Skills
- Effective Communication
- Escalation Handling
- Customer Service
- Multitasking Capabilities
- Account Management
- Financial Transactions
Certification
- NMLS Licensing
- Notary Public
Timeline
Fresh Foods Clerk
Harris Teeter
07.2024 - Current
Member Service Representative
Navy Federal Credit Union
08.2021 - Current
Optical Sales Associate
Target Optical
09.2017 - 07.2023
Car Sales Associate
Prince Frederick Chrysler, Jeep and Dodge
06.2016 - 10.2016
Leasing Consultant
The Apartments Of Wildewood
01.2016 - 01.2018
Jewelry Sales Associate
Kohl's
11.2012 - 06.2016
High School Diploma -
Leonardtown High School