SHANNON STEWART
Fort Lauderdale,FL
Summary
Seasoned Senior Director at Modernizing Medicine and Adjunct Professor at Florida Atlantic University, I excel in ITOM and Corporate IT Support, driving innovation and service excellence. Skilled in systems analysis, cyber security, and fostering team collaboration, I've consistently exceeded performance benchmarks, enhancing organizational growth.
Overview
23
23
years of professional experience
Work History
Adjunct Professor
Florida Atlantic University
Boca Raton, FL
08.2022 - Current
- Developed and delivered engaging lectures and course materials in ITOM, fostering a dynamic learning environment, and promoting active student participation.
- Course: Information Systems Fundamentals - ISM 2000
- Course: Mobile Apps for Business - ISM 4053/6058
Senior Director, Corporate IT Support
Modernizing Medicine
Boca Raton, FL
01.2018 - Current
- Lead and optimize corporate IT support operations, driving efficiency, innovation, and excellence in service delivery across the organization.
- Define and enforce SLA standards, ensuring swift issue resolution, and consistently exceeding performance benchmarks for response times.
- Oversee and enhance the corporate IT ticketing system, implementing advanced automation and analytics to improve tracking, resolution times, and user satisfaction.
- Cultivate and mentor a high-performing IT support team, fostering a culture of collaboration, continuous learning, and technical excellence.
- Champion service excellence by leveraging data-driven insights and customer feedback to refine IT support strategies, and elevate user experience.
- Develop and implement strategic operational frameworks, aligning IT support initiatives with business objectives to enhance efficiency and effectiveness.
- Proactively manage risk by designing and executing robust emergency response protocols for equipment failures, power outages, and cybersecurity threats, ensuring business continuity.
- Oversee a multi-million-dollar IT budget, optimizing resource allocation, and driving cost-effective solutions that enhance IT service delivery and organizational growth.
Human Resources/Information Tech. Sergeant
US Army Reserve
Miami, FL
04.2002 - 04.2021
- Serve as Information System Staff NCO, overseeing secure and non-secure data uplink via VSAT, demonstrating a commitment to data security and communication excellence
- Facilitate removal board proceedings for service members, ensuring procedural fairness and compliance with military regulations
- Manage all disciplinary documentation for soldiers facing rank loss due to Court Martial, providing meticulous record-keeping and adherence to protocol
- Lead and coordinate 42 personnel during wartime activities, ensuring their safe return and successful mission completion
- Supervise and organize subordinate's promotion packets, leave requests, awards, and monthly unit reports, ensuring efficient administrative processes
- Oversee the deployment, installation, operation, and unit-level maintenance of multi-user information processing systems, showcasing technical expertise and operational efficiency
Communications-Graduate Assistant
Florida Atlantic University
Boca Raton, FL
01.2017 - 12.2017
- Conduct weekly analysis of webpage integrity and functionality, proactively identifying and resolving issues to maintain a seamless online presence
- Utilize XML and HTML daily to correct erroneously migrated webpages, ensuring accurate and user-friendly content
- Coordinate with internal business divisions, agency partners, and local vendors to guarantee timely and cost-effective delivery of marketing communications material
- Design and implement a growth initiative for social media reach across all platforms used by the Marketing and Communications office
- Apply agile-style Kanban project management for all departmental initiatives, enhancing project efficiency and collaboration
Lead Technical Consultant
Sprint PCS
Coral Springs, FL
06.2005 - 12.2012
- Collaborate with Store and District managers to implement new company policies, contributing to revenue growth and operational excellence
- Develop technical procedures and standards to preserve the integrity and security of data, reports, and access, ensuring compliance with industry best practices
- Utilize advanced troubleshooting skills to repair over 100 distinct hardware devices, including Windows and Mac systems
- Regulate strict inventory flow of $250,000 in telecommunication devices and accessories, maintaining less than a 1% variance
- Manage day-to-day back-office operations, including employee scheduling, achieving a consistent passing rate on every audit within a 3-year period
Education
Master of Science - INFORMATION TECHNOLOGY AND MANAGEMENT
Florida Atlantic University
12.2017
Bachelor of Business Administration - MANAGEMENT INFORMATION SYSTEMS, Concentration in Information Security
Florida Atlantic University
12.2016
Technical Certifications - Accounting Technology Specialist, Business Operations, Business Management
Broward College
12.2014
Skills
- Intermediate Java
- Intermediate SQL
- Intermediate Visual Basic
- Computer Forensics
- IT Sourcing Management
- Social Media Management
- Advanced Excel
- Advanced Systems Analysis and Design
- Cyber Security: Measurement/Data Analysis
- Active Secret Security Clearance
CLASSES TAUGHT
- ISM2000- FALL 2022
- ISM2000- FALL 2022
- ISM4053/6058- SPRING 2023
- ISM2000- SPRING 2023
- ISM2000- FALL 2023
- ISM2000- FALL 2023
- ISM2000- SPRING 2024
- ISM4058/6053- SPRING 2024
- ISM2000- FALL 2024
- ISM2000- FALL 2024
- ISM2000- SPRING 2025
- ISM4053/6058- SPRING 2025
Timeline
Adjunct Professor
Florida Atlantic University
08.2022 - Current
Senior Director, Corporate IT Support
Modernizing Medicine
01.2018 - Current
Communications-Graduate Assistant
Florida Atlantic University
01.2017 - 12.2017
Lead Technical Consultant
Sprint PCS
06.2005 - 12.2012
Human Resources/Information Tech. Sergeant
US Army Reserve
04.2002 - 04.2021
Master of Science - INFORMATION TECHNOLOGY AND MANAGEMENT
Florida Atlantic University
Bachelor of Business Administration - MANAGEMENT INFORMATION SYSTEMS, Concentration in Information Security
Florida Atlantic University
Technical Certifications - Accounting Technology Specialist, Business Operations, Business Management
Broward College
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