Shannon Stockwell
Curtis,MI
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking, meeting planning and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
2000
2000
years of professional experience
Work History
Admitting Clerk
Helen Newberry Joy Hospital
- Processed patient admissions efficiently, ensuring accurate data entry and documentation.
- Coordinated with medical staff to verify patient information and insurance details.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Verified patient details and insurance coverage and collected co-pays.
- Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.
- Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
- Registered patients for labs, surgeries and radiology.
Rural Mail Carrier
USPS
- Delivered mail and packages efficiently to rural areas, ensuring timely service.
- Managed daily route planning using GPS technology for optimal delivery efficiency.
- Communicated effectively with customers to resolve inquiries and address concerns.
- Adhered to safety protocols while operating postal vehicles in diverse weather conditions.
- Assisted in training new carriers on route navigation and customer service standards.
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Handled accurate cash payments for postage and incurred fees.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Maintained records on customers with mail forwarding and change of address requests.
Executive Assistant
The Christman Company
01.1995 - 10.1999
- Managed executive calendar, scheduling meetings and appointments to optimize time management.
- Coordinated travel arrangements, ensuring seamless logistics for domestic trips.
- Developed organizational systems for filing and document retrieval, improving efficiency of office operations.
- Processed travel expenses and reimbursements for the Vice President.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Streamlined communication between departments, resulting in more effective project coordination and execution.
Executive Assistant
Michigan State Medical Society
01.1991 - 12.1994
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Handled logistics and catering for meetings and event planning for vice president and senior managers.
- Transcribed meeting notes and letters.
- Streamlined communication between departments, resulting in more effective project coordination and execution.
Education
Bachelor of Arts - Advertising
Michigan State University
East Lansing, MISkills
- Detail-oriented
- Ability to work independently
- Executive support
- Administrative support
- Meticulous attention to detail
- Customer service-oriented
- Meeting planning
- Critical thinking
Timeline
Executive Assistant
The Christman Company
01.1995 - 10.1999
Executive Assistant
Michigan State Medical Society
01.1991 - 12.1994
Admitting Clerk
Helen Newberry Joy Hospital
Rural Mail Carrier
USPS
Bachelor of Arts - Advertising
Michigan State University