Shannon Strom
Thomaston,GA
Summary
Driven professional with a solid foundation in medical coding, including ICD-10-PCS, ICD-10-CM, CPT, and HCPCS codes, and a proven track record in enhancing customer service delivery. Demonstrates exceptional time management and attention to detail, ensuring adherence to HIPAA regulations and fostering positive customer interactions. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Effective Student committed to learning more.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Student
08.2023 - Current
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Learned how to maintain patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
- Attained up-to-date knowledge of coding requirements.
- Reduced errors in medical billings, effectively addressing discrepancies and rectifying issues promptly.
- Monitored trends in medical billing denials, implementing corrective actions to prevent future occurrences of similar issues.
- Competent in providing exceptional customer service with empathy and professionalism.
Customer Service
01.2014 - 12.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, in person.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers.
- Assisted in training new hires, sharing best practices for exceptional customer service delivery.
- Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
- Balanced competing priorities effectively while consistently meeting deadlines in a fast-paced work environment.
Education
Certificate - Medical Billing And Coding CCA Certified
Devry University
10.2024
Skills
- Fast Learner
- Positive Attitude
- Time Management
- Attention to Detail
- Active Listening
- Active Learning
- Customer Service
Certification
- CCA Certified
Timeline
Student
08.2023 - Current
Customer Service
01.2014 - 12.2023
Certificate - Medical Billing And Coding CCA Certified
Devry University
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