Shannon Sundberg
Rochester,MN
Summary
I am a mission-driven, detail-oriented, and accountable professional with a mature and responsible approach to every task and situation. With eleven years of experience in Global Security and a strong academic background, I excel in fostering teamwork and prioritizing collective goals over personal recognition. My leadership style is collaborative and focused on achieving organizational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr. Security Specialist
Mayo Clinic
02.2022 - Current
- Designed, coordinated, and successfully implemented a Global Security Academy for the entire enterprise
- Managed and implemented industry best training curriculum for all Global Security staff
- Supported Global Security and other departments with training needs
- Leadership over the Global Security Academy Team as the Enterprise Academy Coordinator.
- Improved security awareness among staff through regular training sessions and informative materials.
- Facilitated cross-departmental collaboration on security initiatives, fostering a culture of shared responsibility for organizational safety.
Interim- Global Security Operation Center Manager
Mayo Clinic
09.2023 - 01.2024
- Led an improvement initiative, streamlining workflows and reducing errors with customers setting the groundwork for future evolution of the process
- Handled employee grievances and disciplinary actions with fairness and professionalism
- Addressed performance issues promptly, providing constructive feedback and coaching to team members.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
Security Specialist
Mayo Clinic
01.2018 - 02.2022
- Investigated reports of workplace violence, employee matters, and various criminal matters
- Assessed threats of targeted physical violence against Mayo Clinic and its employee’s
- Instructor for various trainings provided to officer staff.
- Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
- Enhanced overall security by conducting thorough risk assessments and implementing effective security measures.
- Cultivated a security-conscious company culture by fostering open communication about potential risks and encouraging staff to be vigilant in reporting suspicious activities or concerns.
Security Officer
Mayo Clinic
07.2013 - 01.2018
- Responsible for the safety and security for all Mayo Clinic people and property
- Provided visitors, staff, and patients with any assistance needed
- Ensured the needs of the patient came first.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Education
Bachelor’s Degree - Criminal Justice- Law Enforcement
Winona State University
Winona05.2013
Skills
- Security Information and Event Management
- Security Awareness Training
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Decision-Making
- Adaptability and Flexibility
- Interpersonal Skills
Accomplishments
Modern Healthcare's 2024 Women Leaders Rising Stars award winner.
Developed and implemented a comprehensive Field Training Instructor (FTI) program across the entire enterprise, enhancing training efficiency and consistency.
Certification
- Verbal Judo Instructor
- AVADE Master Instructor
- SIRA Instructor
- Real Colors Facilitator
- Silver Mayo Clinic Quality Fellow
- CIT Certification
Internship
Rochester Police Department, 2012
Timeline
Interim- Global Security Operation Center Manager
Mayo Clinic
09.2023 - 01.2024
Sr. Security Specialist
Mayo Clinic
02.2022 - Current
Security Specialist
Mayo Clinic
01.2018 - 02.2022
Security Officer
Mayo Clinic
07.2013 - 01.2018
Bachelor’s Degree - Criminal Justice- Law Enforcement
Winona State University