Shannon Tharp
Kailua-Kona
Summary
Professional Court Documents Clerk with over 15 years of experience. Skilled in data entry, record keeping, and customer service. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Overview
29
29
years of professional experience
Work History
Court Documents Clerk
State of Hawaii Judiciary
Kailua-Kona, HI
12.2010 - Current
- Process court documents and maintain accurate case files for legal proceedings.
- Utilize case management software to track and update case statuses efficiently.
- Communicate with attorneys and the public regarding court procedures and requirements.
- Organize and maintain physical and digital filing systems to ensure easy access to records.
- Train new clerks on administrative processes and office protocols effectively.
- Utilize strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Collaborate with staff to streamline office operations, improving workflow efficiency.
Branch Service Manager
Arrowhead Credit Union
San Bernardino, CA
04.1997 - 07.2009
- Supervised daily branch operations, ensuring compliance with organizational policies and regulations.
- Led team initiatives to enhance customer service quality and resolve complex member inquiries.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Managed branch vault and cash supply to keep appropriate level of currency on hand.
- Trained staff in bank products, operations procedures and successful sales strategies.
- Built trusting relationships with members by offering sound financial advice and personalized service.
- Processed customers' deposits, transfers and cash withdrawals.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
- Oversaw daily branch preparations to consistently open on-time and maintain readiness to serve customers' needs.
- Helped customers effectively navigate bank technology such as kiosks and mobile access to reduce common questions and unprofitable interactions.
- Managed branch operations for optimal efficiency, ensuring smooth daily functioning and minimizing downtime.
- Increased revenue with proactive sales strategies and cross-selling of banking products to customers.
- Assisted in the recruitment process to find top talent who aligned with the company''s values and objectives.
- Optimized staff scheduling to ensure adequate coverage during peak hours and reduced overtime expenses.
- Conducted regular audits of branch activities, ensuring compliance with regulatory requirements and company policies.
- Complied with established internal controls and policies.
Education
General Studies
San Bernardino Valley College
San Bernardino, CAHigh School Diploma -
San Bernardino High School
San Bernardino, CA06.1994
Skills
- Excellent customer service skills
- Works well under pressure
- Able to multitask and work with multiple interruptions
- Experienced with electronic case management systems and judicial processes
Timeline
Court Documents Clerk
State of Hawaii Judiciary
12.2010 - Current
Branch Service Manager
Arrowhead Credit Union
04.1997 - 07.2009
General Studies
San Bernardino Valley College
High School Diploma -
San Bernardino High School