Nicole Rosario Gibbs
Severn,Md
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Expungement Clerk
Maryland Judiciary
08.2022 - Current
- Responsible to process all phases of new and pending expungements filed provide efficient and quality customer service to the public and other agencies in all areas of the Circuit Court
- To accurately answer inquiries, enter data and process documents, primarily relating to expungements of cannabis charges according to the eligibility under the Criminal Law Article Receives, reviews, and process the petition; locates case documents and prepares the order, then seal the case
- Send notification upon completion of the expungement to the Federal Bureau of Investigation, the Petitioner, the District and Circuit Courts, and the Originating Arresting Agency.
Judiciary Clerk
Maryland Judiciary
04.2021 - 08.2022
- Responsible for docketing and maintaining Civil and Family Law cases in the Civil/Support Department
- Perform a variety of clerical work
- Receives, opens, sorts, and distribute mail to appropriate section of the court Assist the public, attorneys, court-related agencies, and court personnel in person and by phone
- Initiate new cases and enter information (parties, attorneys, addresses) in case management system
- Determine case type, assess and collect fees, and issue summons, notices, etc
- Maintain cases by docketing pleadings, processing orders, issuing summons, notices, subpoenas, and distributing to parties, attorneys, Law Enforcement, and appropriate agencies.
Branch Ambassador
Capital One
08.2018 - 04.2021
- Advise customers on bank services for their needs (e.g
- Loans and credit cards) Manage customer bank accounts; open, close and oversee transactions Resolve issues with banking services and accounts Open accounts for new customers and prepare new account paperwork, applications and request the required identification Identify the needs of new and existing customers and offer appropriate services currently available Provide additional information to customers regarding promotions, contests and new account options Present financial products and services to existing and prospective customers Perform administrative duties (e.g
- Entering data into banking software) Serves customers by completing account transactions
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night deposit
Recreation Leader
Riverdale Nursing Home
09.2017 - 05.2018
- Assist in recreation activities of patients and volunteers
- Assist in conducting recreation programs and activities
- Assist in conducting games and event Organize arts and crafts at a recreation facility Conduct and organize story-telling sessions for residents Provide entertainment for residents through audio-visual equipment
- Organize activities of special interest to residents
- Initiate and implement best entertainment in recreation programs
- Ensure that any clerical or administrative work such as copying, filing and record keeping is handled properly Answer phones and emails to inquiring customers and clients Take messages and deliver to proper personnel Perform clerical duties such as copying faxing filing etc
- Enter client information into to computerized files
Admin. Coordinator/ Cash Office
Marshalls
07.2015 - 09.2017
- Assist with the hiring, terminations and documentation for all new and existing employees Place phone calls to customer on behalf management for customer experience reasons Deal directly with daily execution of the cash office Work with direct managers and other coordinators on staffing and breaks
- Manage incoming calls Process incoming/outgoing mail Handle requests for information Prepare departmental correspondence and documents
Cashier / Sales Associates
Marshalls
11.2014 - 07.2015
- Responsible for assisting customers in opening Marshalls Credit Card Receive payment by cash, check, credit cards, vouchers, or automatic debits Operated computerized cash register and performed some bookkeeping based on daily sales Issue receipts, refunds, credits, or change due to customers Assist customers by providing information and resolving their complaints Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners Greet customers entering establishments and ascertain what each client’s wants or needs
Education
Bachelor of Arts - Digital Comunications
University of Maryland Global Campus
Maryland12.2025
Associates in Science Degree (A.S.) in Marketing -
Bronx Community College of the City University of New York
Bronx, New York06.2018
High School Diploma - Marketing
Miguel Limardo High School
San Pedro de Macoris, Dominican Republic06.2014
Skills
- Professionally bilingual - effectively communicates in both English and Spanish
- Accurate Typing Speed 40 - 50 words per minute
- Knowledge of Microsoft Word, Power Point & Excel; Internet Applications and Internet Research
- Excellent written, verbal and interpersonal forms of communications
- Excellent Customer Service Skills
- Highly motivated, dependable, responsible, flexible, and reliable
- Eager to learn with ability to adapt quickly to challenge
- Able to work in an environment as a team member
- Database entry
- Administrative Support
- File Maintenance
- Administrative tasks
References
References Will Be Furnished Upon Request
Timeline
Expungement Clerk
Maryland Judiciary
08.2022 - Current
Judiciary Clerk
Maryland Judiciary
04.2021 - 08.2022
Branch Ambassador
Capital One
08.2018 - 04.2021
Recreation Leader
Riverdale Nursing Home
09.2017 - 05.2018
Admin. Coordinator/ Cash Office
Marshalls
07.2015 - 09.2017
Cashier / Sales Associates
Marshalls
11.2014 - 07.2015
Bachelor of Arts - Digital Comunications
University of Maryland Global Campus
Associates in Science Degree (A.S.) in Marketing -
Bronx Community College of the City University of New York
High School Diploma - Marketing
Miguel Limardo High School
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