Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Shannon Thurmond

Cincinnati,OH

Summary

Dynamic professional with extensive experience in business management and compassionate care. As Owner of Shays Child Care, I enhanced operational efficiency and developed staff through strategic training. Proven skills in relationship building and regulatory compliance, ensuring high-quality service delivery and client satisfaction. Committed to fostering a positive environment for both employees and clients.

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Owner

Shays Child Care
10.2020 - 05.2025
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Trained and motivated employees to perform daily business functions.

Dsp/Group Home Manager

Core Inc
07.2018 - 07.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Maintained entire family's schedule and organized events.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Monitored clients' overall health and well-being and noted significant changes.

DSP

Beckman Active Day
09.2018 - 05.2020
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands, and household chores.

Education

GED -

South Western University

Skills

  • Social media control
  • Marketing tactics
  • Staff hiring
  • Regulatory compliance
  • Relationship building
  • Contract management
  • Employee development
  • Hiring and staffing
  • Partnership development
  • Team oversight
  • Consulting
  • Human resource management
  • Staff management
  • Human resources
  • Business management
  • Strategic planning

Languages

English
Full Professional

Certification

Introduction to supporting people with developmental disabilities. 1/172024


Bill of rights for people with developmental disability and the NADSP code of ethics. 1/18/2024


Trauma informed care and restrictive measure.

1/18/2024


Health and safety usual and major usual incidents (UI)(MUI). 1/18/2024


The Ohio individual service plan (OHIO LSP). 1/18/24


understanding and preventing Elopemen. 1/18/24


The voice of the DSP in the person center planning process. 1/18/2024


Empathy based care: communicate with H.E.A.R.T. 1/19/2024


Substance use and substance use disorder in people with intellectual and DD. 1/19/2024


Understanding the role of the guardian and consent. 1/19/2024


Supporting individuals with dual diagnostics overview of mental illness and disorders. 1/19/2024


Value roles and community integration. 1/19/2024


Empathy-Based Care: Communicate with H.E.A.R.T. 1/19/2024


Choking and Fall prevention. 1/19/24


Direct support professional (DSP) 8HR 2024 Annual training. 1/19//2024


Reviews of 2023 health and welfare alerts. 1/19/2024


Immediate actions and MUI investigations. 1/19/2024

Timeline

Owner

Shays Child Care
10.2020 - 05.2025

DSP

Beckman Active Day
09.2018 - 05.2020

Dsp/Group Home Manager

Core Inc
07.2018 - 07.2024

GED -

South Western University

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