Shannon Towles
Harrisburg,PA
Summary
Compassionate and dedicated professional caregiver with over 15 years of experience in home healthcare, committed to enhancing client safety, comfort, and dignity. Expertise in medication management, personal care, and patient mobility ensures optimal support tailored to individual needs. Strong communication skills and a deep sense of empathy foster trust and comfort among clients, while adaptability to changing circumstances guarantees high-quality care delivery. Proven ability to collaborate effectively with healthcare teams, maintain meticulous records, and prioritize patient safety protocols.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Home Health Aide
Moravia Health
211 Walnut Street Harrisburg, PA
10.2024 - Current
- Provided personal care and assistance with daily living activities for clients in home settings.
- Monitored client health status, reporting changes to healthcare professionals as needed.
- Assisted clients with medication management, ensuring adherence to prescribed schedules.
- Developed and maintained respectful relationships with clients and their families to enhance comfort and trust.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Transported clients for medical and personal outings.
- Provided direct personal care and administrative services to clients.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Utilized universal precautions and infection control principles in all aspects of care.
- Trained new staff members on best practices for home health care.
Home Health Aide Volunteer Membership
United Home Care Workers SEIU/AFSCME
1500 N 2nd Street Harrisburg PA
06.2024 - Current
- Assisted clients with daily living activities, promoting independence and comfort.
- Provided companionship and emotional support to enhance client well-being.
- Monitored and documented client health status, reporting changes to healthcare professionals.
- Collaborated with multidisciplinary teams to coordinate comprehensive care plans.
- Educated clients and families on health management and safety practices.
- Trained new volunteers in caregiving techniques and organizational protocols.
- Advocated for client needs, ensuring access to necessary resources and services.
- Facilitated transportation to medical appointments and social outings, enhancing the quality of life for homebound individuals.
- Developed creative recreational activities tailored to individual interests and abilities, boosting overall happiness levels among patients served.
- Educated family members on strategies for optimal home care management, empowering them as caregivers in their loved one''s journey towards wellness.
- Advocated for clients' rights and well-being within the healthcare system, enhancing service delivery quality.
- Demonstrated dedication to continuous professional growth by attending relevant workshops and seminars in the home health care field.
- Served as a liaison between patients, families, and healthcare providers to ensure seamless communication and coordination of services.
- Promoted a safe environment for open discussion during interactive segments of presentations, fostering productive dialogue among participants.
- Developed custom workshops on communication skills, leadership development, and team building for corporate clients.
- Collaborated with event organizers to ensure seamless execution of keynote speeches at conferences and industry events.
- Provided follow-up materials for participants, reinforcing key concepts discussed during presentations.
- Participated in panel discussions as a subject matter expert, contributing valuable insights on relevant topics.
- Created and executed targeted PR campaigns to raise awareness of organization and initiatives.
- Utilized multimedia resources to create visually engaging presentations that complemented verbal content.
- Maintained a strong online presence through social media platforms, attracting potential clients and increasing brand visibility.
- Delivered motivational speeches for various organizations, resulting in increased morale and productivity.
- Demonstrated excellent verbal communication skills when answering questions or addressing concerns from audience members.
- Continuously updated personal knowledge of industry trends and best practices in order to deliver cutting-edge content in presentations.
- Leveraged humor appropriately within speeches to maintain interest while still conveying important information effectively.
- Conducted thorough research on specific industries and topics to deliver accurate and insightful speeches.
- Enhanced audience engagement by incorporating storytelling and real-life experiences into presentations.
- Coached individual clients on public speaking techniques, resulting in improved confidence and presentation skills.
- Received consistently positive feedback from event attendees, leading to repeat bookings and referrals for future engagements.
Direct Support Professional
PA Lifesharing LLC
5137 Devonshire Rd Harrisburg PA
04.2019 - 12.2021
- Developed software solutions
- Collaborated with cross-functional teams
- Provided compassionate support to clients with developmental disabilities, enhancing daily living skills and independence.
- Developed personalized care plans in collaboration with healthcare teams to meet individual client needs.
- Implemented behavior management strategies, fostering positive interactions and reducing challenging behaviors.
- Trained new staff on best practices for client support and safety protocols, ensuring high-quality care delivery.
- Monitored client progress, documenting changes in behavior and health status for regular team reviews.
- Advocated for clients' rights and preferences within the community, strengthening their access to resources and services.
- Led workshops on life skills development, empowering clients through education and practical skill-building exercises.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Coordinated recreational activities that promoted social engagement and improved clients' overall well-being.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
- Provided safe mobility support to help patients move around personal and public spaces.
- Collaborated with interdisciplinary teams of healthcare professionals to develop comprehensive care plans that addressed clients'' physical, mental, and emotional needs.
- Provided compassionate and patient-focused care to cultivate well-being.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Education
No Degree - Gender Studies
Harrisburg High School
2451 Market Street Harrisburg PA06-2006
Non-Accreditive Class - Certified Nurse Assistant
HACC Community College
Harrisburg, PA17110 Blocker Hall 221 One HACC Dr06-2011
Skills
- Housekeeping tasks
- Dementia care
- Personal hygiene assistance
- Elderly care
- Compassionate caregiving
- Patient care
- Meal preparation
- Feeding assistance
- Dressing assistance
- Light housekeeping
- First aid and safety
- Mobility support
- Patient transportation
- Behavioral support
Certification
- Harrisburg Area Community College Nurse Aide Training Department 06/11/2011
- HCA - Home Health Aide Training - 2011
- United Home Care Workers / SEIU & AFSCME Training - 06/27/2024 Provider ID: E102750
- Pediatric CPR,AED & FIRST AID : American Safety & Health Institute Matt Warner - 11/26/2018 - 11/2020
- PCA - Personal Care Aide
- PCHM - Personal Care Homemaker
- DCA - Direct Care Aide
- PCW - Personal Care Worker
Timeline
Home Health Aide
Moravia Health
10.2024 - Current
Home Health Aide Volunteer Membership
United Home Care Workers SEIU/AFSCME
06.2024 - Current
Direct Support Professional
PA Lifesharing LLC
04.2019 - 12.2021
No Degree - Gender Studies
Harrisburg High School
Non-Accreditive Class - Certified Nurse Assistant
HACC Community College