Open To Work
Shannon Trainor
Chief Executive Officer
Windham,ME
Summary
Experienced executive with track record of driving strategic growth in complex business environments. Skilled in leadership, financial management, and operational efficiency. Strong focus on team collaboration and adaptability, ensuring reliable performance and results. Known for problem-solving, strategic vision, and effective communication.
Overview
24
24
years of professional experience
2
2
Licensure
Work History
Chief Executive Officer
CROSSROADS
Scarborough, ME
09.2013 - Current
- Responsible for the strategic planning and long-term vision of the organization improving the provision of services, the agency’s fiscal operation, and the overall organization and its facilities.
- Responsible for the development and oversight of the organization budget, growing it from $3.5MM to $5MM during tenure.
- Successfully developed and implemented first self-pay/commercial insurance primary addiction treatment program for women (18+)
- Developed and implemented the first in Maine co-occurring Eating Disorder and Addiction residential treatment program for women.
- Developed and implemented agencies first Eating Disorder and Substance Use Disorder Partial Hospitalization Program and Eating Disorder Intensive Outpatient Program
- Negotiated and obtained contracts with 3rd party insurance companies for residential level and Partial Hospital level of care for eating disorder and addiction treatment.
- Led the agency to achieve its first national accreditation and multiple re-accreditation with Commission on Accreditation of Rehabilitation Facilities (CARF)
- Oversaw agency of 75+ employees and provide direct line supervision to Senior Directors across the Southern Maine region at 3 facility locations.
- Promoted the agency through involvement with legislative initiatives, state and national substance use organizations, and healthcare providers.
- Provide fiscal oversight of the agency in conjunction with the Board of Directors by securing and maintain agency funding through a variety of state, federal and private sources.
- Meet regularly with the Board of Directors to set agency goals, develop policies, initiate new programs and evaluate agency performance.
- Communicate and interpret agency policy and practice to staff, the community and regulatory agencies.
- Oversaw the agency’s performance improvement system; systematically collect and assess the agency performance; implement performance improvement plans as needed in response to data collected.
Clinical Director
CROSSROADS
Scarborough, ME
08.2009 - 09.2013
- Provided clinical and administrative oversight to the residential and outpatient programs.
- Provided leadership and direction of clinical content for gender specific treatment across all agency programs.
- Oversaw use of electronic health record for clinical content
- Coordinated with the CEO to ensure organization mission and strategic goals were implemented.
- Facilitated Program Managers meeting to promote consistency between levels of care, increase client admission, promote retention and engagement for clients and staff.
- Partnered with CEO to lobby with state and local representatives on behalf of Crossroads programs and services.
- Participant in various state level DHHS and SAMHS work groups and meetings on behalf of Crossroads.
- Conducted orientation and supervision to clinical and management staff in compliance with regulatory parameters
- Member of the Senior Management team.
- Oversaw content of agency clinical records in accordance with regulatory parameters, agency procedures and policies, and improve quality of content through ongoing supervision and training.
- Oversaw and evaluated clinical Quality Assurance and peer review activities in programs.
- Developed and implemented in-house clinical trainings in compliance with agency needs and regulatory requirements.
- Participated in the development, implementation, evaluation and maintenance of program policies, procedures
Director of Programs and Clinical Services
GOOD WILL-HINCKLEY
Hinckley, ME
05.2007 - 08.2009
- Oversaw the residential, medical, administrative and clinical programs in Residential Life, Student Life, Independent Living, Compliance, Clinical, Case Management and Medical Services consisting of 90+ employees.
- Provided day-to-day leadership and management to the Programs and Clinical Services of the organization which reflects the adopted mission and core values of Good Will-Hinckley.
- Responsible for the development and oversight of the budget for areas of oversight which included all programs and clinical services
- Completed core areas regarding mental health treatment and compliance to obtain COA national accreditation.
- Responsible for driving programs and services and related operational functions to meet the needs of our students in care.
- Responsible for ensuring programs and services continue to meet all state licensing requirements as well as national COA requirements.
- Project manager for the selection and implementation of an electronic record system.
- Work in coordination with the CEO to spearhead the development, communication, and implementation of effective programs and services growth strategies.
- Ensure appropriate and effective management of the financial and human capital of the Programs and Clinical Services.
- Work effectively with the CEO, staff and Board of Directors to implement initiatives that promote the strategic plan and overall growth of Programs and Clinical Services in support of the Good Will-Hinckley vision.
- In partnership with the CEO, develop and implement program policies and procedures, new programs and services, and budgets.
- Provide clinical and administrative trainings to staff.
- Participate as a member of the Maine Association of Mental Health Children’s Committee.
- Member of various DHHS workgroups around program standards for children’s mental health.
- Work as a member of the Senior Leadership team.
Clinical Director
GOOD WILL-HINCKLEY
Hinckley, ME
06.2005 - 05.2007
- Provide administrative oversight for clinical and case management services including budget development, management and staffing.
- Responsible for developing and implementing quarterly standards to be measured in accordance with our CQI plan developed through the COA process.
- Provide oversight of clinical supervision for all clinicians and case managers.
- Assure compliance of all state, federal and national clinical regulatory standards.
- Participate in Senior Programs and Services management team.
- Provide trainings to clinical and case management staff.
- Provide oversight regarding outcomes measurements project and develop corrective action plans as needed.
- Member of the Utilization Review Team to review appropriateness of student’s placement and treatment.
Clinical Director
SOUTH BAY MENTAL HEALTH
Lowell, MA
01.2004 - 05.2005
- Responsible for the recruitment, interviewing, training and evaluation of staff therapists.
- Provide clinical and administrative oversight of the Lowell Outpatient office, which consisted of front desk, finance and clinical staff of about 45.
- Provide program development and marketing to meet referral goals.
- Responsible for the development and oversight of the operation budget.
- Ensure compliance of CARF accreditation and provided oversight of the CARF reaccreditation site visits.
- Participate in the planning, development and implementation of clinical programs and services, including in-service education and program evaluation.
- Provide individual and family mental health and substance use counseling.
Clinician
SOUTH BAY MENTAL HEALTH
Lawrence, MA
05.2002 - 01.2004
- Provide individual and family mental health and substance use counseling.
Education
Master of Social Work -
Boston College
Chestnuthill, MA05-2002
Bachelor of Arts - Psychology, Sociology
University of Maine
Orono, ME05-2000
Skills
- Organizational leadership
- Executive leadership
- Risk management
- Staff management
- Strategic planning
- Organizational growth
- Operating budgets
- Strategic visioning
- Strategic partnerships
- Human resources management
- Policy updates
- Fiscal management
Certification
- Licensed in the state of Maine as Licensed Clinical Social Worker #LC9931
- Licensed in the state of Maine as a Certified Clinical Supervisor #CCS4626
- Member of the Alliance for Addiction and Mental Health Services of Maine
Timeline
Chief Executive Officer
CROSSROADS
09.2013 - Current
Clinical Director
CROSSROADS
08.2009 - 09.2013
Director of Programs and Clinical Services
GOOD WILL-HINCKLEY
05.2007 - 08.2009
Clinical Director
GOOD WILL-HINCKLEY
06.2005 - 05.2007
Clinical Director
SOUTH BAY MENTAL HEALTH
01.2004 - 05.2005
Clinician
SOUTH BAY MENTAL HEALTH
05.2002 - 01.2004
Bachelor of Arts - Psychology, Sociology
University of Maine
Master of Social Work -
Boston College