Shannon Trosclair
Family Dollar
New Iberia,LA
Summary
Dynamic Store Manager with extensive experience at Family Dollar, excelling in customer service and team leadership. Proven track record in optimizing inventory management and enhancing sales through strategic merchandising. Skilled in training and mentoring staff, fostering a positive work environment that drives performance and customer satisfaction.
Work History
Store Manager
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and supervised staff, fostering a positive work environment and enhancing team performance.
- Implemented inventory management strategies to optimize stock levels and minimize shrinkage.
- Analyzed sales data to identify trends, adjusting merchandising strategies to boost revenue.
- Maintained high standards of customer service, resolving issues promptly to ensure satisfaction.
- Conducted regular store audits to assess operational efficiency and uphold safety standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
GED
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Timeline
Store Manager
Family Dollar
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Franklin Sr High
GED
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