Shannon Tuckey
Manager
Salem,WI
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
27
27
years of professional experience
Work History
General Manager
Caseys's General Stores
Crystal Lake, IL
07.2019 - Current
- Training store manager for newly hired store managers
- One of twelve to sit on advisory board for company CEO
- Delivered exceptional guest experiences through hands-on leadership of associates and managers.
- Operated hand and power tools to complete repairs to pumps and buildings
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
- Running certified training store for the area. Successfully certified within 3 months of taking over a new store.
General Manager
Loves Travel Center
Oak Creek, WI
07.2016 - 03.2019
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed 2 new store openings, including hiring, training, and set up.
General Store Manager
Pilot Travel Centers
Racine, WI
03.2007 - 06.2016
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Coached 50 sales associates through out travel stop facility and attached Arbys.
- Food service trained in Arbys operations
- Performed on site maintenance, merchandise resets, and maintained monthly sales promotions.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Identified vacancies in staff, supported recruiting process, interviewed prospective personnel, hired and trained following a specific training outline.
- Maintained top 5 training standards in company.
Assistant Manager
Walmart
Waveland, MS
08.1996 - 03.2007
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Oversaw team development according to industry service standards to further customer loyalty.
- Supervised team of 30 for a year remodeling complete stores throughout the country.
Graphic Artist
USMC
Jacksonville, NC
09.1997 - 05.1999
- Generated digital image files for use in digital and traditional printing.
- Managed equipment setup and function for foreign dignitary presentations,
- Received Navy-Marine Corps Achievement medal for outstanding commitment to job performance.
Education
High School Diploma -
Long Beach High School
Long Beach, MS05.1996
Skills
- Policy/program development
- Cross-functional team management
- Product replenishment
- Team training and development
- Sales planning and implementation
Timeline
General Manager
Caseys's General Stores
07.2019 - Current
General Manager
Loves Travel Center
07.2016 - 03.2019
General Store Manager
Pilot Travel Centers
03.2007 - 06.2016
Graphic Artist
USMC
09.1997 - 05.1999
Assistant Manager
Walmart
08.1996 - 03.2007
High School Diploma -
Long Beach High School
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