Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Ulmer

Henderson,NV

Summary

Results-driven leader with over a decade of experience in team management and associate development. Expertise in delivering exceptional customer service and achieving sales targets. Committed to fostering growth and operational excellence.

Overview

10
10
years of professional experience

Work History

Swim Technician

K-9 Aquatics
01.2025 - Current
  • Swim spa and massage services. Conduct Athletic, relaxation, therapeutic and learn to swim sessions for dogs.

Merchandise Inventory Leader

Petsmart
04.2022 - 11.2022
  • Maintained inventory control records, executed planograms, pricing, resets, and signage. Managed in store picks, ship from store, unloading and stocking product as well as making sure all holes and merchandise are properly set.

Customer Engagement Leader

Petsmart
03.2017 - 04.2022
  • Prioritized the customer experience by assessing pet parents’ needs and finding the best solution, oversaw all front end operations including team management, increasing customer loyalty, safety of all pets, pet parents and pets in our care, reconciling daily sales and meeting all expected metrics within the pet care and sales department.

Hotel Leader

Petsmart
10.2015 - 03.2017
  • Supervised, trained and coached team of 18+, accountable for meeting financial goals, key metrics, and growing the customer base. Oversaw all hotel operations including the safety of the pets in our care as well as team members and pet parents, scheduling, employee evaluations, conflict resolution, supply and work orders and created a positive environment to foster growth and team morale.

Education

Diploma - undefined

Lakewood High School
Lakewood, CA

General Studies - undefined

Golden West College
Huntington Beach, CA

Massage Therapy - undefined

Everest College
Las Vegas, NV

Skills

  • Leadership and team development
  • Customer satisfaction strategies
  • Merchandising and inventory management
  • Operational effectiveness
  • Dispute resolution skills
  • Forklift and pallet jack licensed
  • Point of sale expertise

Timeline

Swim Technician

K-9 Aquatics
01.2025 - Current

Merchandise Inventory Leader

Petsmart
04.2022 - 11.2022

Customer Engagement Leader

Petsmart
03.2017 - 04.2022

Hotel Leader

Petsmart
10.2015 - 03.2017

Diploma - undefined

Lakewood High School

General Studies - undefined

Golden West College

Massage Therapy - undefined

Everest College

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Shannon Ulmer