Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shannon Vallee

Honolulu,HI

Summary

Friendly, professional, and highly organized individual with a strong background in customer service, hospitality, and front-desk operations. Seeking a Hostess position where my warm personality, attention to detail, and ability to multitask in a fast-paced environment can contribute to a positive guest experience.

Overview

18
18
years of professional experience

Work History

Hostess/Cashier

Hale Koa Hotel
Honolulu, HI
12.2025 - Current
  • Engaged with guests upon arrival, ensuring a welcoming atmosphere through friendly interactions.
  • Addressed phone inquiries to enhance customer satisfaction and support service operations.
  • Coordinated guest escorting to tables while addressing waitlist and special seating requests to enhance dining experience.
  • Managed financial transactions to ensure accurate cash handling and customer satisfaction.
  • Assisted servers and bussers during high-volume periods to maintain seamless guest service operations.

Office Manager / Expanded Function Dental Assistant

Joel K. Yap, D.D.S
Honolulu, HI
10.2008 - Current
  • Managed front desk duties including greeting patients, answering phones, and scheduling.
  • Handled payments, maintained records, and supported patient flow — similar to front-of-house coordination.
  • Delivered a friendly, professional experience to all patients and visitors.

Hostess

Elua Restaurant & Wine Bar
Honolulu, HI
05.2007
  • Greeted and welcomed guests in a courteous and friendly manner.
  • Managed reservations, answered phone inquiries, and scheduled bookings.
  • Escorted guests to tables and communicated special seating requests to staff.
  • Processed takeout orders and assisted with cashier transactions.
  • Supported servers during high-volume hours to ensure smooth guest service.

Retail Store Operations Associate

The North Face
Honolulu, HI
12.2021 - 09.2025
  • Processed and organized daily stockroom shipments.
  • Maintained cleanliness and organization of sales floor and back stock areas.
  • Provided outstanding customer service and guided shoppers through product selections.
  • Supported team in merchandising, inventory, and store readiness.

Education

Pharmacy Technician Certification -

Kapiolani Community College
01-2012

Dental Assistant Certification - undefined

Kapiolani Community College
05-2003

Skills

  • Excellent interpersonal and communication skills
  • Warm and professional guest greeting
  • Reservation management & seating coordination
  • Multi-line phone handling and takeout order processing
  • Time management and multitasking
  • Cash handling & POS system experience
  • Calm under pressure and adaptable
  • Team player with a proactive attitude

References

  • Janelle Tokunaga 808-391-2042
  • Darren Kurihara 808-221-9909
  • Micole Sakaida 808-391-1336
  • Dr. Terrence Won 808-255-5121

Timeline

Hostess/Cashier

Hale Koa Hotel
12.2025 - Current

Retail Store Operations Associate

The North Face
12.2021 - 09.2025

Office Manager / Expanded Function Dental Assistant

Joel K. Yap, D.D.S
10.2008 - Current

Hostess

Elua Restaurant & Wine Bar
05.2007

Dental Assistant Certification - undefined

Kapiolani Community College

Pharmacy Technician Certification -

Kapiolani Community College