Shannon Vallee
Honolulu,HI
Summary
Friendly, professional, and highly organized individual with a strong background in customer service, hospitality, and front-desk operations. Seeking a Hostess position where my warm personality, attention to detail, and ability to multitask in a fast-paced environment can contribute to a positive guest experience.
Overview
18
18
years of professional experience
Work History
Hostess/Cashier
Hale Koa Hotel
Honolulu, HI
12.2025 - Current
- Engaged with guests upon arrival, ensuring a welcoming atmosphere through friendly interactions.
- Addressed phone inquiries to enhance customer satisfaction and support service operations.
- Coordinated guest escorting to tables while addressing waitlist and special seating requests to enhance dining experience.
- Managed financial transactions to ensure accurate cash handling and customer satisfaction.
- Assisted servers and bussers during high-volume periods to maintain seamless guest service operations.
Office Manager / Expanded Function Dental Assistant
Joel K. Yap, D.D.S
Honolulu, HI
10.2008 - Current
- Managed front desk duties including greeting patients, answering phones, and scheduling.
- Handled payments, maintained records, and supported patient flow — similar to front-of-house coordination.
- Delivered a friendly, professional experience to all patients and visitors.
Hostess
Elua Restaurant & Wine Bar
Honolulu, HI
05.2007
- Greeted and welcomed guests in a courteous and friendly manner.
- Managed reservations, answered phone inquiries, and scheduled bookings.
- Escorted guests to tables and communicated special seating requests to staff.
- Processed takeout orders and assisted with cashier transactions.
- Supported servers during high-volume hours to ensure smooth guest service.
Retail Store Operations Associate
The North Face
Honolulu, HI
12.2021 - 09.2025
- Processed and organized daily stockroom shipments.
- Maintained cleanliness and organization of sales floor and back stock areas.
- Provided outstanding customer service and guided shoppers through product selections.
- Supported team in merchandising, inventory, and store readiness.
Education
Pharmacy Technician Certification -
Kapiolani Community College
01-2012
Dental Assistant Certification - undefined
Kapiolani Community College
05-2003
Skills
- Excellent interpersonal and communication skills
- Warm and professional guest greeting
- Reservation management & seating coordination
- Multi-line phone handling and takeout order processing
- Time management and multitasking
- Cash handling & POS system experience
- Calm under pressure and adaptable
- Team player with a proactive attitude
References
- Janelle Tokunaga 808-391-2042
- Darren Kurihara 808-221-9909
- Micole Sakaida 808-391-1336
- Dr. Terrence Won 808-255-5121
Timeline
Hostess/Cashier
Hale Koa Hotel
12.2025 - Current
Retail Store Operations Associate
The North Face
12.2021 - 09.2025
Office Manager / Expanded Function Dental Assistant
Joel K. Yap, D.D.S
10.2008 - Current
Hostess
Elua Restaurant & Wine Bar
05.2007
Dental Assistant Certification - undefined
Kapiolani Community College
Pharmacy Technician Certification -
Kapiolani Community College