Shannon Van Zee

• Assisting applicants in obtaining escort, SAC, Tier 1, 2S, 3, and 5 clearances by collecting and analyzing security clearance forms for accuracy and completeness, and effectively communicating updated corrective actions and completion deadlines to applicants updated corrective actions and completion deadlines.
• Handling sensitive investigative data to protect the interests of GSA and safeguard applicants' personal identifying information (PII) and privacy rights.
• Initiating identity collection, fingerprinting, and photography, with the collected data forwarded to Washington D.C. for the subsequent phase of background verification for Federal PIV cards.
• Distributing Federal PIV cards for activation, including reissues for lost, stolen, and damaged cards.

• Carefully review applications to ensure grammatical correctness, accurate spelling, proper punctuation, consistency, factual accuracy, and adherence to federal and state requirements.
• Effectively managed restructuring of the temporary employee program, leading to improved retention of trained personnel.
• Review advisor onboarding packets using FINRA Gateway and internal CMS, flagging compliance gaps for resolution.
• Developed and implemented onboarding programs to enhance new agent integration.

• Served as the first point of contact for student registration with admissions and records departments, ensuring seamless administrative processes for over 200 members and 1,000 apprentices.
• Evaluated the accuracy and completeness of required Department of Labor paperwork prior to adding student to

to the date base.

• Overhauled the abandoned continuing education program leading to record levels of attendance.
• Streamlined data entry procedures using comprehensive reports to record attendance, grades and student performance to provide transparency to members.