Jorge Arredondo
Southbridge,Mass
Summary
Dedicated Consultant bringing dynamic skills in client oversight, issue resolution, and presentation. Successfully juggling multiple tasks and projects simultaneously. Excellent business knowledge within the field.
Overview
12
12
years of professional experience
Work History
Menu Onboarding Consultant
Toast Inc
Boston, MA (Remote)
08.2022 - Current
- Assisting customers in accurately configuring their menu settings
- Manage a portfolio of clients to understand their needs, overcoming operator constraints or hesitance with change.
- Configure, consult and enable Toast customers on products, setup, and best practices.
- Host calls with customers to review, and drive their menus to project completion.
- Guide restaurant operators on how Toast systems function together.
- Enhanced troubleshooting for menus.
- Worked closely with Emerging market team to cater to the needs of Spanish speaking population
Specialist
US Army Reserve
Devens, Massachusetts
08.2018 - Current
- Developed strategies to ensure the successful completion of assigned missions.
- Maximized effectiveness by providing valuable guidance and support to team members.
- Enhanced the preparedness and training of military units through comprehensive training sessions, coaching, and mentoring.
Mental Health Clinician
Latino counseling center
Springfield, Massachusetts
01.2022 - 11.2022
- Conducting one-on-one and group therapy
- Assessing new client histories, and determining appropriate treatment options in consultation with the patient and other mental health professionals
- Refer clients to additional specialists
- Provided crisis intervention services, including risk assessment and safety planning.
- Conducted initial screenings and assessments of clients to determine mental health needs.
Ongoing Social Worker
Department of Children and Family Services
Chelsea, Massachusetts
07.2020 - 12.2021
- Assess, evaluate, conduct initial and ongoing case management of children and family services and needs
- Develop, review, update and ensure implementation of strength-based service plans for each child in care or custody including risk assessment, safety plans and goals
- Complete all documentation in accordance with agency and regulatory requirements
- Attend home and foster care visits; transport children to health, social services or other agency-related appointments as required
- Maintain ongoing communication with DCF staff and other constituencies, initiate court action when necessary
- Empower families to make stable commitments to children by providing counseling and coordinating visits with biological parents and/or guardians and other relatives; develop a helping relationship and ensure needed support and services are provided.
Recovery Support Navigator
Lahey Hospital
Danvers, Massachusetts
02.2019 - 12.2019
- Assist patients in referring/connecting to services and resources including addiction treatment, recovery support, healthcare and social such as job training, GED programs, housing, financial resources and food access
- Assist clients with appointments, patient needs and triage as appropriate Visit clinical sites in hospital to provide administrative support in scheduling appointments with patients, provide information to patient, obtain and verify contact information/consents, assist with care plan, etc
- Coordinates/removes barriers to transportation to appointments and services as needed.
Food and Beverage Supervisor/ Server
Embassy suites hotel
Boston, Massachusetts
11.2012 - 12.2018
- Oversaw all aspects of restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs
- Trained employees on correct cooking techniques, safety standards and performance strategies Worked with vendors to establish strong relationships and maintain proper inventory supplies
- Completed regular line checks to maximize quality assurance Cleaned and inspected food preparation areas for safe and sanitary food-handling practices
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
Apprentice Manager
Chipotle Grill
Boston, MA
06.2017 - 05.2018
- Gained knowledge of company policies, protocols and processes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted with onboarding of new employees by providing training and development resources.
- Analyzed customer feedback to identify areas for improvement.
- Used company reports to analyze sales, gross profit and inventory activities.
- Communicated with vendors regarding back order availability, future inventory and special orders.
Behavioral Therapist
Apex Behavioral Consulting
Boston, Massachusetts
11.2017 - 12.2017
- Consulted with and developed appropriate treatment and rehabilitation plans for dually diagnosed patients
- Documented all patient information including service plans, treatment reports and progress notes
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skill
- Provided crisis intervention by helping clients find specialized therapists and conferred with experts in child psychology to determine optimal long-term solutions for children experiencing crises.
Education
Profesional Certificate - Project Management
Google
Remote11-2024
Bachelors - Criminal justice
Salem state university
Salem, MassMaster - Mental Health Counseling
Cambridge College
Boston, MassSkills
Customer Service experience
hospitality
Salesforce Experience
Bilingual
Critical Thinker
Timeline
Menu Onboarding Consultant
Toast Inc
08.2022 - Current
Mental Health Clinician
Latino counseling center
01.2022 - 11.2022
Ongoing Social Worker
Department of Children and Family Services
07.2020 - 12.2021
Recovery Support Navigator
Lahey Hospital
02.2019 - 12.2019
Specialist
US Army Reserve
08.2018 - Current
Behavioral Therapist
Apex Behavioral Consulting
11.2017 - 12.2017
Apprentice Manager
Chipotle Grill
06.2017 - 05.2018
Food and Beverage Supervisor/ Server
Embassy suites hotel
11.2012 - 12.2018
Profesional Certificate - Project Management
Google
Bachelors - Criminal justice
Salem state university
Master - Mental Health Counseling
Cambridge College