Aleatra Rodriguez
Waxhaw,NC
Summary
Dependable Administrative Professional skilled at managing diverse day to day activities & project management needs in challenging, fast-paced environments. Friendly and energetic with remarkable communication and problem solving skills. Strategic Onboarding Specialist with a background in restaurant & hospitality environments. Adept in coordinating client onboarding activities with strong ability to interact & relate with clients and their staff. Reliable and dedicated to utilizing industry best practices to ensure a positive & reassuring client experience.
Overview
19
19
years of professional experience
Work History
Associate Menu Onboarding Consultant
Toast
Remote, NY
09.2021 - 03.2023
- Custom built/tailored Restaurant menus for optimal efficiency/usage by collecting, organizing and inputting Menu information into digital Cloud based platform.
- Championed and implemented best practices and SaaS standards.
- Collaborated with client and interdepartmental peers to transform client requirements into solutions throughout project.
- Trained project clients via Zoom on back end user usage/tasks and to assist clients & their businesses achieve success.
- Resolved problems, improved operations and provided exceptional service
Office Manager
Green Digital AV, LLC
Long Island, NY
01.2009 - 06.2020
- Provided all administrative/reception support for privately owned residential A/V company.
- Researched opportunities for improved services to clients.
- Reviewed clerical and personnel records to ensure accuracy.
- Scheduled employee holidays, performed employee performance evaluations and managed travel and expenses for all office employees.
- Handled all incoming business/client requests for information.
- Solved problems effectively, ensuring customer satisfaction.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Vocalist
Hank Lane Music & Production
New York, NY
01.2006 - 03.2020
- Lead female vocalist with select music and entertainment company.
- Serving an impressive list of leading NY hotels and facilities including; The Plaza, Waldorf-Astoria, Ritz-Carlton, Rainbow Room and The Pierre.
- Perform at numerous private parties annually that include social engagements, weddings, corporate events for Fortune 500 companies, and some of New York's most prestigious charitable organizations.
- Worked with clients to understand needs and provide stellar service.
Customer Service Specialist
Chocolate Inn/Taylor & Grant
Long Island, NY
01.2010 - 09.2013
- Answered customer inquiries employing skills active listening, empathy, problem- solving and clear communication.
- Recorded product or service failure complaints and notified appropriate departments.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Assisted call-in customers with questions and orders.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
Front Desk Coordinator
Cactus Salon
01.2004 - 04.2007
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
- Kept accounts in balance and ran daily reports to verify totals.
- Scheduled appointments in computer system.
- Prepared weekly employee work schedules to meet operational needs.
Education
High School Diploma -
Hauppauge High School
Hauppauge, NYEsthetics License - Skincare/Esthetics
Long Island Nail And Skin Care Institute
Levittown, NY11.2006
Skills
- Client Relations
- Processes and Procedures/Train Users
- Clear oral/written communication/data entry
- Administrative Support
- Project Management/Project Deadlines
- Zoom, Power Point, Microsoft Excel, Google Suite, Slack, Salesforce
- Customer Service and Assistance
- Best Practices and Methodologies
Timeline
Associate Menu Onboarding Consultant
Toast
09.2021 - 03.2023
Customer Service Specialist
Chocolate Inn/Taylor & Grant
01.2010 - 09.2013
Office Manager
Green Digital AV, LLC
01.2009 - 06.2020
Vocalist
Hank Lane Music & Production
01.2006 - 03.2020
Front Desk Coordinator
Cactus Salon
01.2004 - 04.2007
High School Diploma -
Hauppauge High School
Esthetics License - Skincare/Esthetics
Long Island Nail And Skin Care Institute