- I enjoy helping others and giving back to the community
- Volunteer Travel
- DIY and Home Improvement
- Auto Repair/Restoration
- I enjoy cooking for friends and family gatherings
Shannon Varenhorst
Winfield,KS
Summary
An energetic and enthusiastic personality, seeking to obtain employment for a sales position.
Have proven experience with providing excellent customer service, building customer engagement and repeat business, being a active listener and obtaining analytical problem-solving skills. Strong skills are in enhancing customers experiences by employing service-oriented behaviors, understanding the customers desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Waitress
Scotch & Sirloin
06.2024 - Current
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Merchandiser
Automotive
09.2023 - Current
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Interacted with guests in friendly and knowledgeable way.
- Recorded daily activities for inventory control.
- Introduced innovative problem-solving methodologies that led to increased efficiency in handling diverse scaling challenges.
Waitress
Perry's Steakhouse
10.2022 - 05.2023
- Applied comprehensive knowledge of wine, and liquor to increase daily beverage sales.
- Worked strategically during each shift following the steps of service properly and in a timely fashion
Restaurant Waitress
Charleston's Restaurant
05.2021 - 10.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
Education
Associate of Arts - Psychology
Butler Community College
El Dorado, KS08-2025
High School Diploma -
Mustang High School
Mustang, OK05.2021
Skills
- Calm and collected multi tasker
- Excellent customer service
- Effectively handle challenging situations
- Skilled with large groups
- Ability to upsell
- Team player to help out where needed
- High-Volume Environments
- Providing outstanding service that creates frequent guests
- Hospitality etiquette
Interests
Timeline
Waitress
Scotch & Sirloin
06.2024 - Current
Merchandiser
Automotive
09.2023 - Current
Waitress
Perry's Steakhouse
10.2022 - 05.2023
Restaurant Waitress
Charleston's Restaurant
05.2021 - 10.2022
Associate of Arts - Psychology
Butler Community College
High School Diploma -
Mustang High School
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