Desired Job Title
Office Manager/Customer Service RepresentativeEMT/Dispatch SupervisorMedical AssistantWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteLocation: Schwenksville, PA
Open to relocation: Yes
Open To Work
Verified
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Hi, I’m
Shannon Vargas
Schwenksville,PA
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Work Preference
Summary
- Detail-oriented office manager with expertise in budgeting, project coordination, and customer service. Proven ability to streamline operations, manage expenses, and enhance team productivity in the roofing industry. Results-driven office manager skilled in enhancing operational efficiency and delivering exceptional customer service. Experienced in invoice management and staff training, ready to drive productivity and improve client interactions in a fast-paced environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
years of professional experience
10
Years in the healthcare industry
Work History
Joe Fisher & Sons Roofing Inc.Philadelphia, Pennsylvania
Office Manager/Customer Service Representative
09.2014 - 11.2025
Job overview
- Managed daily office operations for roofing projects and client communications.
- Trained new staff on office protocols and customer service standards in roofing industry.
- Assisted in budgeting processes by tracking expenses related to roofing projects.
- Coordinated scheduling for team members and subcontractors on various job sites.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Handled billing and invoicing processes for completed roofing jobs.
Med Express Ambulance SvcPhiladelphia, Pennsylvania
EMT/Dispatch Supervisor
01.2010 - 09.2013
Job overview
- Led dispatch team to enhance ambulance operations, ensuring timely responses to emergency calls. to ensure timely ambulance responses.
- Responded promptly to emergency calls and provided critical patient care.
- Collaborated with medical personnel to implement effective treatment plans, improving patient outcomes.
- Conducted pre-incident planning to optimize response strategies for diverse emergency scenarios.
- Assessed emergency situations and prioritized medical care for patients.
- Documented patient assessment findings in accordance with established protocols.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Ensured that ambulance was stocked properly with necessary supplies prior to responding to calls.
- Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
Episcopal HospitalPhiladelphia, Pennsylvania
Medical Assistant
07.2008 - 02.2011
Job overview
- Assisted healthcare providers in patient examinations and procedures.
- Collected and recorded accurate patient medical histories and vital signs.
- Collaborated with team members to ensure smooth clinic operations daily.
- Administered injections, medications and treatments as directed by the physician.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Education
Sanford–BrownNehaminy, Pa
Medical Assistant/cardiovascular Ultrasounds
08-2014
Star TechnicalPhiladelphia, PA
EMERGENCY MEDICAL TECH from EMT-B
01-2006
Skills
- Office management
- Operations management
- Project coordination
- Budgeting
- Payroll and budgeting
- Invoice management
- Scheduling coordination
- Scheduling
- Customer service
- Documentation and control
- Regulatory compliance
- Administrative support
- Data entry
- Attention to detail
- Effective communication
- Contract administration
Availability
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Available
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tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Timeline
Office Manager/Customer Service Representative
Joe Fisher & Sons Roofing Inc.
09.2014 - 11.2025
EMT/Dispatch Supervisor
Med Express Ambulance Svc
01.2010 - 09.2013
Medical Assistant
Episcopal Hospital
07.2008 - 02.2011
Sanford–Brown
Medical Assistant/cardiovascular Ultrasounds
Star Technical
EMERGENCY MEDICAL TECH from EMT-B