Shannon Veater
Shasta Lake
Summary
Passionate about driving measurable improvements in environmental quality and promoting sustainable practices in collaboration with local government jurisdictions and state policy. Demonstrates strong analytical, problem-solving, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Recycling Education Representative
WM
Redding, CA
04.2025 - Current
- Spearheaded recycling and organics education initiatives to elevate staff and public awareness of waste management practices.
- Partnered with jurisdictions to create and distribute informational resources aimed at enhancing community engagement efforts.
- Facilitated program planning for Anderson Landfill to enhance recycling and sustainability initiatives.
- Executed strategic initiatives to establish new lines of business in four jurisdictions, aligning operations with SB 1383 and AB 341 regulations.
- Managed planning and coordination of ribbon cutting ceremony, ensuring successful launch of compost facility.
- Supported local team initiatives by organizing and executing events in partnership with neighboring jurisdictions.
- Cultivated satisfying customer experiences from sale to fulfillment and fostered relationships and networks with customers.
Assistant GM / Validations & Conversions Specialist
Answer Plus Las Vegas
Las Vegas, NV
11.2016 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Cross-trained and provided backup support for organizational leadership.
The Sound of Knowledge, Inc.
San Diego, CA
09.2016
- Temporarily helped with overflow of projects, transcribed various media files such as audio and visual feed into text documents for closed captioning, on an as needed basis, and followed strict deadlines promptly via email.
BookKeeper / Front End Supervisor
KJ's IGA
Sylvania, GA
09.2015 - 09.2016
- Provided excellent face to face and telecommunication skills when dealing with customers and employees, oversaw employee tills and customer interaction, daily opening and closing duties such as bank deposits, safe access for cash counts and till processing, processing of returned checks and their collections, daily financial reporting to corporate, managed customer service desk and provided Western Union services and various other services including faxes and bill pay, assisted management with inventory counts and checking in of various vendors.
- Accomplishments
- Promoted quickly
- Received Cashier of the Quarter bonus
Sales Associate
Radio Shack
Glendale, AZ
05.2014 - 02.2015
- Oversaw training of new sales associates, stayed current and knowledgeable on all major cellphone carriers and plans, assisted customers with a wide range of requests and questions over the phone and in person, assisted in managing and counting inventory, processed payments efficiently, basic cleaning and upkeep of store shelving and sales desks, oversaw visual merchandising, made sales and upgrade calls.
- Accomplishments
- Frequently receives excellent customer service satisfaction reviews
- Received a Do It Together Award from a colleague for going above and beyond
- Contributed to store sales being number one in the region
Education
Bachelor of Science - Environmental Science
Southern New Hampshire University
Manchester, NH01-2024
Skills
- Effective Communication with Diverse Groups
- Experienced in Office Suite and Programming Tools such as ArcGIS & Python
- Collaborative Team Player
- MAS & CAAG System Proficiency
- Effective Problem Solving in Stressful Situations
- Detail-Oriented Project Management
- Project planning
- Analytical Research Skills
- Data Entry Proficiency
- Social perceptiveness
- Geospatial Data Interpretation
Accomplishments
Achieved position of Vice President of local Chamber of Commerce after representing WM at monthly meetings.
Timeline
Recycling Education Representative
WM
04.2025 - Current
Assistant GM / Validations & Conversions Specialist
Answer Plus Las Vegas
11.2016 - 04.2025
The Sound of Knowledge, Inc.
09.2016
BookKeeper / Front End Supervisor
KJ's IGA
09.2015 - 09.2016
Sales Associate
Radio Shack
05.2014 - 02.2015
Bachelor of Science - Environmental Science
Southern New Hampshire University