Shannon Vella
MECHANICSBURG, PA
Summary
Results-driven professional with expertise in inventory management, customer service, and staff training. Proven ability to enhance customer experiences and optimize operational efficiency.
Overview
31
31
years of professional experience
Work History
Owner/Operator
Arcona Supply Convenience Store
Mechanicsburg
01.2026 - Current
- Managed daily operations and maintained shop inventory levels efficiently.
- Trained and supervised staff to ensure quality customer service standards.
- Developed marketing strategies to promote products and increase foot traffic.
- Handled financial transactions and balanced cash registers at day's end.
- Created visually appealing product displays to enhance customer engagement.
- Built relationships with suppliers to secure favorable pricing and terms.
- Resolved customer complaints promptly, ensuring a positive shopping experience.
- Implemented store policies to ensure compliance with health and safety regulations.
- Maintained inventory levels by ordering stock as needed.
- Trained employees according to specifics of role and company values.
- Managed employee schedules and assigned tasks and responsibilities to employees.
- Reviewed financial statements regularly to assess profitability of operations.
- Planned in-store displays to attract shoppers and promote products.
- Trained and managed shop staff, including delegating tasks and scheduling shifts.
- Analyzed financial statements to identify areas of improvement for cost savings.
- Processed payments, calculated taxes, and prepared invoices for customers.
Owner/Operator
Amore Pizza LLC
Mechanicsburg
10.2020 - Current
- Managed daily operations of a busy pizza restaurant.
- Trained and supervised staff on food preparation techniques.
- Developed menus and sourced high-quality ingredients for dishes.
- Coordinated with vendors for timely deliveries and quality control.
- Ensured compliance with health and safety regulations in the kitchen.
- Oversaw customer service operations to enhance guest satisfaction.
- Created marketing materials to promote special offers and events.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
Restaurant Manager
Theas Restaurant
Mechanicsburg
01.2017 - 03.2020
- Managed daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained and supervised staff on service standards and food handling procedures.
- Developed and implemented staff schedules to maintain optimal coverage during peak hours.
- Handled customer inquiries and resolved complaints promptly to enhance guest experience.
- Coordinated special events and catering services to meet diverse client needs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Provider Enrollment Specialist
Capital BlueCross
Harrisburg
06.1995 - 06.2000
- Processed provider applications for network participation at Capital BlueCross.
- Collaborated with internal departments to ensure proper processing of enrollment applications.
- Conducted audits of existing providers' records to verify continued eligibility for participation in network programs.
- Maintained accurate records regarding all aspects of the enrollment process in a secure database.
- Reviewed and updated provider enrollment applications to ensure accuracy and completeness of information.
Education
Some College (No Degree) - Liberal Arts
HACC
Harrisburg, PASkills
- Business operations management
- Inventory management
- Financial management
- Vendor management
- Marketing strategy
- Customer relationship
- Customer service
- Staff training
- Basic bookkeeping
- Employee compensation
- Decision-making
- Verbal and written communication
- Strong work ethic
- Business networking
Timeline
Owner/Operator
Arcona Supply Convenience Store
01.2026 - Current
Owner/Operator
Amore Pizza LLC
10.2020 - Current
Restaurant Manager
Theas Restaurant
01.2017 - 03.2020
Provider Enrollment Specialist
Capital BlueCross
06.1995 - 06.2000
Some College (No Degree) - Liberal Arts
HACC