Shannon Vidrine
Pinnacle,NC
Summary
To obtain a position in Heavy Equipment industries, including Service Managing, Product Support Sales, and Operation of Parts and services. Working in the Heavy Equipment Industries for the better part of 27 years has made me comfortable and knowledgeable at performing in various positions. These positions include: Rental Coordinator Help with Start of 2 companies in the rental industry Petroleum and Construction Service Coordinator, Engine Product Support, New Engine / Power Systems Rep, Product Support Sales of Heavy Equipment (Major Accounts) Operation Manager of parts & service Project Manager and Packaging of Power Generation, Branch Manager; Heavy equipment, Rental and Ag Dealers Service Manager of petroleum engines as well as construction equipment. During the last 27 years, I have successfully managed and developed business for significant oil and gas, drilling, rental and construction accounts. I was responsible for increasing business/revenue in power systems, heavy equipment, rental service, and part sales. Was able to capture and implement many Maintenance contracts that led to other services, parts and sales revenue for the companies.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
33
33
years of professional experience
Work History
General Manager
Equipmentshare
08.2024 - 03.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Branch Manager
James River Equipment
02.2023 - 08.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Director of Service / Fleet Manager
Rubbl LLC
07.2020 - 02.2023
- Responsible for Creating a complete service program (Process and Procedures)
- Responsible for Developing an Equipment Inspection APP
- Responsible for on-boarding over a 2000 Machines
- Responsible for developing a group of Service Providers across the US
- Outsource parts from none-OEM (Aftermarket Parts) when needed
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Equipment Manager
W.C. Spratt
12.2019 - 07.2020
- Responsible for maintaining company own equipment, Shop & Field Technicians, dispatching, purchasing & renting of equipment
- Making sure all equipment is maintained and Preventative Maintenance are complete on all dozers, excavators, off-road dump trucks, on-road trucks, rollers, and zippers
- Guiding Technicians in repairs and service
- Staying up-to-date with all OEM repair guidelines (Caterpillar, Komatsu, Bomag, Volvo, Hitachi, and John Deere)
- Researching and ordering all repair parts for company own equipment
- Outsource parts from none-OEM (Aftermarket Parts) when needed
Service Manager
Rish Equipment
05.2018 - 11.2019
- Responsible for both field & shop service call as well as Service Technicians for both departments
- Oversaw all repairs and made sure the work was completed in a timely manner
- Quoted both field and shop repairs for all customers
- Managed monthly service revenue, budget and grew customer relationships
- Stayed up-to-date with warranty guidelines for Komatsu, Leeboy, NPK, Sakai, Dynapac and Wacker Newson
- Managed over 150 maintenance customer contracts, as well as Komatsu cares for all newly sold equipment
- Worked with software consultants to implement new software systems for preventative maintenance, opening closing work orders, reporting, and budgeting
- Moved from Extend software platform to the CDK platform
- Served as a User/Subject Matter Expert and helped team with the transition from the program to another sharing knowledge on labor rates, special labor, travel time & mileage, adding and removing customers, and local and state taxes
Branch Manager / Service Manager
JESCO Inc.
01.2017 - 05.2018
- Responsible for both field & shop service calls as well as Service Technicians for both departments
- Oversaw all repairs and made sure the work was completed in a timely manner
- Quoted both field and shop repairs for all customers
- Managed monthly service revenue, budget and grew customer relationships
- Managed Branch Parts & Service personal as well as oversight of service
- Managed all warranty repairs for John Deere, Ditch Witch, Bomag Vogelle, Hamm, HYDREMA, Hitachi and LeeBoy
Operation Manager
Komptech Americas
01.2017 - 04.2017
- Introduced innovative technologies to modernize operations, resulting in enhanced productivity and streamlined processes.
- Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
- Leveraged industry best practices to optimize workflow efficiencies and drive improvements in service delivery timescales.
Service Manager
H&E Equipment
02.2015 - 01.2017
- Responsible for both field & shop service calls as well as Service Technicians for both departments
- Oversaw all repairs and made sure the work was completed in a timely manner
- Quoted both field and shop repairs for all customers
- Managed monthly service revenue, budget, and grew customer relationships revenue and customer relationships
- Managed all warranty repairs for Komatsu, Cummins, Hamm, Wertgen, Grove Crain’s, Manitowoc and National Crane
- Managed Dolet Hills above ground Coal Mine equipment repairs for all of their fleet, Caterpillar mine trucks, off-road dump trucks, dozers, excavators, and drills
Rental Coordinator
H&E Equipment
11.2015 - 02.2016
- Responsible for all rentals both customer & internal sales team rental
- Coordinated with the hauling companies and customers of rentals
- Located equipment throughout the company to meet the customer needs
- Coordinated with service department with all repairs
- Made sure all check-in and check-out are completed daily
- Made sure all rental damages were recorded, photographed and customer contacted before invoice
CNC Machinist
Weatherford
05.2014 - 11.2015
- Responsible for setting up and operating Mazak Conversational CNC machine by reading drawings and properly inputting the correct measurements into the program
- Inspected and documented all parts made throughout the shop to ensure quality and proper documentation
CNC Machinist
Capital Manufacturing
02.2012 - 05.2014
- Responsible for setting up CNC Machines and Robot, tooling, and programming machines
- Supervised 6 operators, inspected parts, and repaired any down machines
- Total of 16 CNC and 4 Robot loaders
100% Commissioned Sales
Four Seasons Equipment
06.2009 - 04.2010
- Responsible for the State of Louisiana accept 3 Parishes
- Handled sales & rentals of Hyundai loaders & excavators, Terex trucks, Link belt cranes & Terex cranes
Service Manager
Doggett Machinery
02.2008 - 04.2009
- Responsible for monthly budgets of 2 service department (Heavy Equipment) of 2 locations
- Managed 12 employees, expenses and all service calls for both shop & field
- Maintained monthly service revenue budget
- Managed all warranty repairs for John Deere and Hitachi heavy equipment
Project Manager
Hannover & Universal Compressors (Exterran)
01.2007 - 02.2008
- Managed power gen
- Packaging from start to finish
- Managed fabrication of skids, enclosures, purchased all materials (engines, generators, metal for skid, control panels, etc.), assisted the customer in choosing the correct application needed for their power generation
- Quoted total package solutions
Various Positions
Louisiana Caterpillar
04.1998 - 01.2007
- Product Support Sales Equipment - Major Account (James Construction Company)
- Managed product support for one of the company's largest accounts in Louisiana, James Construction
- With a company their size purchasing millions in Caterpillar equipment a year they required someone keeping up with their repairs
- Kept spreadsheets of equipment hours, repairs, downtime, and undercarriage reports every 250 - 500 hours
- Managed all service repairs across the state in 8 different locations and over 400 pieces of equipment
- Petroleum New Engine Sales
- Responsible for a territory in the Gulf of Mexico region from Texas to Alabama in the Oil & Gas Industries
- Generated over 50 million in sales to a major drilling company (32 Caterpillar Large Bore engines)
- Product Support Sales Petroleum Engine
- Product Support Sale Rep
- For petroleum engine market both drilling & production in the Oil & Gas Industries
- Landed several large service agreements that brought to both parts & service department over 4 million a year in parts & service sales
- Operation Manager of 2 locations over 100 employees
- Operation Manager of 2 location of parts & service with over 100 employees
- Managed 2 budget acceding well over 3 million dollars a month
- Increased service & parts sales while maintaining good customer relationships
- Service Manager over 32 employees
- Managed one of the largest service departments within the company with over 32 employees serving the industry in many different applications from: Drilling, Marine, Mining to Heavy Construction
- Managed a $560,000.00 budget of service labor only and increased revenue and manage expenses
- Managed all down hole Salt Mine repair for Morton Salt equipment, Caterpillar mine trucks, dozers, and Elephant Stone Loaders
- Managed all disassembly of all Mine equipment and reassembled down hole of all new equipment
- Managed all Caterpillar major engine and equipment rebuilds
- Managed all department of Service from Marine, Drilling, On Road, Construction and Mining
- Service Coordinator
- Responsible for all Service calls for field & shop, closed invoices once jobs were completed
Roughneck
Global Marine Drilling
01.1992 - 01.1998
- Prepared food for daily meals, worked with the crane operator loading & unloading boats, tripped pipe on the rig floor wither in the derrick or on the floor and worked with the Mud Tech to insure proper mud weight
Education
Diesel Technical Training -
SLCC Acadian Campus of Crowley Louisiana
Crowley, LouisianaProduct Support Sales, Warranty, Service Manager and Sale Training -
Caterpillar Peoria, Indiana and Mississippi
Peoria, IndianaService Manager Technical Training and Warranty Training -
John Deere Iowa
Technical and Warranty Training -
Cummins Mid-South
Austin, TexasKSI Expert of Customer Support Graduate, Level One Failure Analysis Training, Tier 4 Technical Basic Training, Warranty Training and TRG training -
Komatsu Georgia
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Relationship building
- Customer relationship management
- Verbal and written communication
- Staff development
- P&L management
- Motivation
Timeline
General Manager
Equipmentshare
08.2024 - 03.2025
Branch Manager
James River Equipment
02.2023 - 08.2024
Director of Service / Fleet Manager
Rubbl LLC
07.2020 - 02.2023
Equipment Manager
W.C. Spratt
12.2019 - 07.2020
Service Manager
Rish Equipment
05.2018 - 11.2019
Branch Manager / Service Manager
JESCO Inc.
01.2017 - 05.2018
Operation Manager
Komptech Americas
01.2017 - 04.2017
Rental Coordinator
H&E Equipment
11.2015 - 02.2016
Service Manager
H&E Equipment
02.2015 - 01.2017
CNC Machinist
Weatherford
05.2014 - 11.2015
CNC Machinist
Capital Manufacturing
02.2012 - 05.2014
100% Commissioned Sales
Four Seasons Equipment
06.2009 - 04.2010
Service Manager
Doggett Machinery
02.2008 - 04.2009
Project Manager
Hannover & Universal Compressors (Exterran)
01.2007 - 02.2008
Various Positions
Louisiana Caterpillar
04.1998 - 01.2007
Roughneck
Global Marine Drilling
01.1992 - 01.1998
Product Support Sales, Warranty, Service Manager and Sale Training -
Caterpillar Peoria, Indiana and Mississippi
Service Manager Technical Training and Warranty Training -
John Deere Iowa
Technical and Warranty Training -
Cummins Mid-South
KSI Expert of Customer Support Graduate, Level One Failure Analysis Training, Tier 4 Technical Basic Training, Warranty Training and TRG training -
Komatsu Georgia
Diesel Technical Training -
SLCC Acadian Campus of Crowley Louisiana
Training And Schools
- SLCC Acadian Campus of Crowley Louisiana – Diesel Technical Training
- Caterpillar Peoria, Indiana and Mississippi – Product Support Sales, Warranty, Service Manager and Sale Training
- John Deere Iowa - Service Manager Technical Training and Warranty Training
- Cummins Mid-South - Technical and Warranty Training in Austin Taxes
- Komatsu Georgia - 3-years training KSI Expert of Customer Support Graduate, Level One Failure Analysis Training, Tier 4 Technical Basic Training, Warranty Training and TRG training
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