Years of Servicing Heavy Equipment & Rental Industry Experience
Samuel Guardiola
Devine,TX
Summary
I am a seasoned Service Manager bringing 3 years of managing a service department with over 40 million in fleet and over 14 years of rental industry experience . Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
I am proactive and goal-oriented professional with great time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
Work History
Service Manager
EquipmentShare
03.2023 - Current
- Oversee daily operations, ensuring efficient on repairs , and machine inspections of 51 Million in fleet
- Trained and mentored team members to enhance performance and service quality.
- Implemented process improvements that streamlined workflows and reduced service response times.
- Managed inventory levels, optimizing equipment availability for customer needs
- Developed training programs focused on equipment safety and operational procedures.
- Resolved customer complaints in professional and timely manner.
- Led initiatives to improve team productivity, fostering a collaborative work environment.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Monitored service staff performance and provided feedback for improvement.
Shop Technician
EquipmentShare
12.2021 - 03.2023
- Conducted routine maintenance and repairs on heavy equipment
- Collaborated with team members to troubleshoot mechanical issues
- Implemented safety protocols and best practices, fostering a safe working environment.
- Trained new technicians on equipment operations and maintenance procedures, improving team performance.
- Inspected equipment regularly to identify potential problems and prevent downtime through proactive measures.
- Kept shop clean, organized and stocked with supplies.
- Repaired parts, components and assemblies to correct malfunctions.
- Efficiently managed multiple tasks, ensuring all projects were completed on time without compromising quality.
- Operated manual, pneumatic and hydraulic shop tools to complete work.
- Built, tested, and modified equipment to achieve functionality objectives.
- Diagnosed and repaired problems with electrical and mechanical systems.
Lead Shop Technician
Harris County Rentals
12.2019 - 12.2021
- Conducted regular equipment inspections, identifying issues before they escalated into costly repairs.
- Mentored junior technicians, enhancing skills in equipment maintenance and troubleshooting.
- Analyzed shop performance metrics, recommending improvements to enhance productivity and service delivery.
- Implemented preventative maintenance programs, reducing equipment downtime and increasing overall performance of machinery.
- Operated vehicles to troubleshoot problems and verify repair success.
Field Service Technician
EquipmentShare
07.2017 - 12.2019
- Diagnosed and repaired equipment malfunctions to minimize downtime and enhance operational efficiency.
- Conducted routine maintenance on machinery, ensuring optimal performance and compliance with safety standards.
- Led field service initiatives, enhancing repair processes and contributing to overall service quality improvements.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Followed safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Developed and implemented customized service plans to meet customer needs.
Education
High School Diploma -
DEVINE HIGH SCHOOL
Devine, TX05-2001
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Critical thinking
- Customer service
- Reliable and responsible
- Employee training and development
- Time management
- Conflict resolution
- Workflow management
- KPI monitoring
- Workplace safety
- Documentation and reporting
- Service scheduling
- Work Planning and Prioritization
- Goal setting
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Service Manager
EquipmentShare
03.2023 - Current
Shop Technician
EquipmentShare
12.2021 - 03.2023
Lead Shop Technician
Harris County Rentals
12.2019 - 12.2021
Field Service Technician
EquipmentShare
07.2017 - 12.2019
High School Diploma -
DEVINE HIGH SCHOOL