SHANNON WALSH
Norco,CA
Summary
Accounts payable clerk with extensive experience in account management. Proven track record of delivering exceptional client service, ensuring timely payments, and maintaining meticulous documentation. Recognized for resourcefulness and reliability in all tasks.
Overview
39
39
years of professional experience
Work History
Caregiver
Providence Health & Services
Brea, California
10.2025 - Current
- Assisted patients in navigating healthcare services and resources.
- Processed patient registrations and scheduled appointments, ensuring seamless access to healthcare services.
- Managed billing inquiries and resolved account discrepancies, enhancing accuracy and clarity for patients.
- Educated customers on insurance plans and coverage options, empowering informed healthcare decisions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Buyer 1
Prime Healthcare Medical
Ontario, California
01.2025 - 05.2025
- Streamlined procurement processes for medical supplies and equipment to enhance operational efficiency.
- Monitored inventory levels to ensure optimal stock availability for seamless operations.
- Collaborated with clinical teams to identify purchasing needs effectively.
- Maintained compliance with healthcare regulations to safeguard procurement integrity.
- Resolved any discrepancies between purchase orders and actual receipts of goods or services.
- Worked with suppliers to expedite open purchase orders and shipments in-transit.
- Requested pricing quotes from suppliers to determine best source of supply.
Purchasing Agent / Procurement Analyst 2
University of California, Irvine
08.2023 - 09.2024
- Managed procurement processes for diverse university departments and research units.
- Analyzed market trends to recommend appropriate purchasing strategies and solutions.
- Reviewed purchase requisitions and verified compliance with university policies to maintain procurement integrity.
- Used KFS to initiate purchase requisitions for asset purchases, service contracts and for high dollar items.
- Executed purchasing processes using UCI Buy, managed travel arrangements through Conexxus, and processed expense reimbursements via KFS.
- Utilized PAL Card, Corporate Card, and CTS Card for various purchases, including travel expenses.
Purchasing Agent / Blank Assistant 3
University of California, Davis
06.2022 - 04.2023
- Managed purchasing using Aggie Buy, coordinated travel through Aggie Travel, and processed expense reports via Aggie Expense for over 400 employees across a research facility.
- Managed procurement processes for diverse campus departments and programs.
- Developed and maintained vendor relationships to ensure quality service delivery.
- Conducted market research to identify potential suppliers and products.
- Reviewed expense and travel reports for compliance with University and Federal regulations.
Employee Service Associate
University of California, Office of The President
05.2019 - 06.2022
- Assisted employees with payroll, benefits, and UCPath navigation, enhancing their overall experience.
- Supported UC employees with inquiries using PeopleSoft and Salesforce, ensuring timely resolution of issues.
- Helped current and former employees understand the UCPath portal for better access to resources.
- Collaborated with vendors to expedite health, dental, and vision coverage for employees.
Accounts Payable
Robert Half/Accountemps (Staffing Agency)
10.2018 - 05.2019
- Entered data, matched invoices with purchase orders and receipts, reconciled bank statements, coded and input invoices, verified budget availability for requisitions, prepared refunds, processed purchase orders, and handled credit card transactions to ensure accurate and timely financial reporting.
- Prepared journal entries related to accounts payable transactions for monthly close process.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Collaborated on projects with Lennar Homes, Cardenas Markets, and Baldy View ROP to enhance supplier relationships and streamline operations.
Customer Service Representative
Kaiser Permanente
09.2012 - 07.2018
- Assisted customers with inquiries about health plans and services, ensuring clear understanding and satisfaction.
- Resolved customer complaints through effective communication and problem-solving.
- Processed payments and established payment arrangements to facilitate customer transactions.
- Processed patient information using electronic health record systems to maintain accurate and up-to-date records.
Accounting/Office Manager
David Engineering & Mfg., Inc.
05.1987 - 09.2010
- Compiled monthly financial statements and reports, facilitating management review and decision-making.
- Oversaw accounts payable processes, ensuring accuracy in three-way match and bank reconciliation.
- Coordinated daily accounting functions and upheld accuracy of financial records.
- Supervised accounting staff, providing guidance and training as needed.
Education
Bachelors - Business Administration, Accounting
Cal State University San Bernardino
San Bernardino, CASkills
- Data Entry
- Typing 63 WPM
- 10 key by touch
- Word
- Excel
- PowerPoint
- Outlook
- Salesforce
- Sage Software
- Quickbooks
- PeopleSoft
- KFS
- Oracle
Timeline
Caregiver
Providence Health & Services
10.2025 - Current
Buyer 1
Prime Healthcare Medical
01.2025 - 05.2025
Purchasing Agent / Procurement Analyst 2
University of California, Irvine
08.2023 - 09.2024
Purchasing Agent / Blank Assistant 3
University of California, Davis
06.2022 - 04.2023
Employee Service Associate
University of California, Office of The President
05.2019 - 06.2022
Accounts Payable
Robert Half/Accountemps (Staffing Agency)
10.2018 - 05.2019
Customer Service Representative
Kaiser Permanente
09.2012 - 07.2018
Accounting/Office Manager
David Engineering & Mfg., Inc.
05.1987 - 09.2010
Bachelors - Business Administration, Accounting
Cal State University San Bernardino