CHRISTOPHER KELLY
Albuquerque,NM
Summary
Versatile, result driven customer service professional that is looking for new opportunities to grow and to learn.
Overview
10
10
years of professional experience
Work History
Event Server
Moonlight Basin
Big Sky, Montana
07.2024 - 10.2024
- Assisted in setting up banquet tables and chairs for events.
- Provided food, beverage and table service to guests during events.
- Ensured that all food items were properly displayed and replenished as needed.
- Greeted guests upon arrival, provided information on menu selections, and answered questions regarding availability of items.
- Performed opening duties such as filling salt shakers, preparing coffee urns. prior to the start of an event.
- Followed health department regulations when handling food products and cleaning dining areas.
Server
Lone Mountain Ranch
Big Sky, Montana
12.2023 - 10.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
Server
Atrium Hospitality
Albuquerque, NM
02.2022 - 09.2023
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Operated POS terminals to input orders, split bills and calculate totals.
- Followed health safety guidelines when preparing and serving food products.
TAKE-OUT SPECIALIST (Supervisor)
GOODY GOODY BURGERS
TAMPA, FLORIDA
08.2016 - 02.2021
- Managed cash, credit cards, and held responsible for daily cash register amount
- Quoted food arrival times and preparation via time management systems
- Considerably increased and maintained overall sales volumes
- Assisted in the evaluation of any new enhancements or marketing endeavors through carry out services
- Accurately communicated patrons’ orders to kitchen staff and enter orders into POS systems to facilitate billing
- Communicated delays and offers additional services such as beverages/specials to keep guests occupied while waiting.
- Identified opportunities to enhance specialization resulting in increased efficiency.
- Coordinated and managed various programs or projects to achieve established objectives.
- Leveraged specialized knowledge to act as subject matter expert within organization.
- Researched and analyzed customer feedback to identify areas of improvement.
- Coordinated with other departments to ensure efficient workflow processes.
- Assisted in developing strategies to increase customer satisfaction levels.
RESTAURANT SERVER & HOST, GOODY GOODY BURGERS
TAMPA, FLORIDA
08.2016 - 02.2021
- Maintained cleanliness and safety of all common areas and service stations.
- Communicated delays and offers additional services such as beverages to keep guests occupied while waiting
- Addressed guest concerns or complaints and escalated major complaints to manager
- Accurately communicated patrons’ orders to kitchen staff and entered orders into POS systems to facilitate billing
- Displayed an optimistic, pleasant, and professional demeanor
BANQUET SERVER, OXFORD EXCHANGE
TAMPA, FLORIDA
11.2018 - 10.2019
- Maintained cleanliness and safety of all common areas and service stations
- Prepared room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils
- Addressed guest concerns or complaints and escalated major complaints to manager
- Responded to additional patron requirements by inquiring of needs and observing dining process
- Maintained table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
BUSSER
RESTAURANT HOST, ULELE
TAMPA, FLORIDA
08.2014 - 08.2016
- Maintained cleanliness and safety of all common areas and service stations
- Greet and acknowledge guests and seated patrons by escorting them to assigned tables via
- OpenTable systems
- Replenished linen, silverware, and any tableware necessary for courses of meals
- Addressed guest concerns or complaints and escalated major complaints to manager.
MARRIOTT WATER STREET
TAMPA, FLORIDA
08.2019
- Managed cash, credit cards, and room cards to facilitate billing
- Suggestive selling of spirits and special beverages
- Maintained professional and pleasant demeanor at all times
- Stocking of any supplies (prior to dinner service) necessary to maximize efficiency throughout shift
- Accurately communicated patrons’ orders to kitchen staff and enter orders into POS systems to facilitate billing
- Communicated delays and offers additional services such as beverages/specials to keep guests occupied while waiting.
Education
FLORIDA COLLEGE
08.2013
GENERAL EDUCATION DIPLOMA - BIRMINGHAM
JEFFERSON STATE COMMUNITY COLLEGE
08.2011
Skills
- Builds customer loyalty
- Knowledge of
- MS Office products
- Ability to work independently and complete tasks
- Accordingly
- Optimistic and self-motivating
- Detail-oriented
- Exceptional oral and written communication
- Adaptable to change
- Ability to multi-task
- Typing 55 WPM
- Safe Food Handling
- High-Volume Dining
- Performance Improvement
- Guest Relations Management
- Wine Pairings
- Liquor, Wine, and Food Service
Timeline
Event Server
Moonlight Basin
07.2024 - 10.2024
Server
Lone Mountain Ranch
12.2023 - 10.2024
Server
Atrium Hospitality
02.2022 - 09.2023
MARRIOTT WATER STREET
08.2019
BANQUET SERVER, OXFORD EXCHANGE
11.2018 - 10.2019
TAKE-OUT SPECIALIST (Supervisor)
GOODY GOODY BURGERS
08.2016 - 02.2021
RESTAURANT SERVER & HOST, GOODY GOODY BURGERS
08.2016 - 02.2021
BUSSER
RESTAURANT HOST, ULELE
08.2014 - 08.2016
FLORIDA COLLEGE
GENERAL EDUCATION DIPLOMA - BIRMINGHAM
JEFFERSON STATE COMMUNITY COLLEGE